United States1. Reversible: Change the direction of your fan from downdraft mode during the summer to updraft mode during the winter. 2. Mode: Normal, Nature and Sleep, choose one what you like. 3. Timer: Set the timer from 1 to 8 hours to turn off the fan. 4. Schedule: Add a schedule for operating the fan and light anytime. 5. Simultaneous & multiple control: control multiple devices on a single App. 6. Device sharing: Share devices among family members. 7. Seamless connection: Connect the App to devices easily and quickly.
Want old app back
The new app disconnected my device and I cannot get it connected again. No help feature in the app
United StatesSign-in is broken
Sign in page does not work. Verified user name and password and the app does not move forward in the sign-in process. Now I cannot access my fan controls. Please fix. Edit/Update: Found a solution, press forgot password and change it. The App then allows you to sign and view your products.
United StatesFan No Longer Works
I have had trouble off and on with my Carro Smart Fan connecting to my WiFi. Several weeks ago it disconnected and will not connect back to my WiFi. Every other WiFi device in my house is connected. The gateway for the WiFi is in the same room as the fan! I would not recommend this fan or the app. It looks like a waste of money. I have reached out to customer service and have not received a response.
United StatesApp isn’t working randomly
Won’t let me sign in. User info is correct. Delete and redownload didn’t fix. Please fix.
United StatesWon’t work
It says my device is offline when it’s not. I’ve restarted my app, I’ve restarted my phone, I’ve done everything. And now the remote won’t work either 🙃
United StatesWon’t work anymore
It worked for a while and even had it set up with Alexa, then it disconnected and I had to reconnect. This happened a couple more times and now when I go through the set up process, my Wi-Fi won’t discover it to add. I’ve tried everything and it seems like a big hassle to even keep it connected anyway so I’ll just use the remote, which is fine but I really liked the features on the app for summer and winter mode on my fan. Disappointing
United StatesWill not work
It always worked great but the past week it’s said things are offline when they’re not. It’s beyond hot and I can’t deal with this. I’ve updated my iOS software and still nothing.
United States
Bugs fixed
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