United StatesSee a pothole? Notice an open hydrant? Let us know. The official CHI 311 app allows residents and businesses to quickly and easily connect to Chicago city services. CHI 311 will be your first place to submit and track non-emergency service requests, get real-time updates, and find information on-the-go. You can also explore work being done in your area. Sign up for your 311 account to access city services and track your requests today. FEATURES - Create new service requests - Check the status of existing requests and the time it will take to resolve - Snap a photo and submit it with a request to improve accuracy - Map your request to help pinpoint a location - Create an account to track your service requests and get local, relevant info - Search and see helpful knowledge articles - Discover requests in your neighborhood CITY SERVICES - Report a pothole - Fix my streetlight - Graffiti removal - Rodent baiting request - Garbage cart maintenance - Tree trim request - Ice/snow removal request - No heat complaint - Abandoned buildings - Clean and Green program registration - Clean a vacant lot - Report stray animals - Senior well-being request - Report a building violation Built with Chicagoans, for Chicagoans!
The map doesn’t load, another reflection of the b- work thats done around here…
It’s impossible to submit a request for a pothole to be repaired because the map times out. I have strong wifi so I suspect it’s an issue with your map vendors API. Why not simply use google maps or map box like the rest of the world? Please just do standard things and make standard choices with your tech vendors and you’ll be fine. You’re actually costing the city more and making citizens less happy by nickel and diming your vendors during your RFP selection process which leads to buggy software that doesn’t work at all for the tasks that citizens are trying to help you out with so you can crowdsource the management of the city with 311.
United StatesOften broken
Broken when I try to submit alley pothole
United StatesDoesn’t work, app fail
Downloaded, set up an account only to tell me the password was “incorrect” and that I’d be locked out if I tried to login in two more times. Like Chicago’s incompetent Mayor, the Chicago 311 doesn’t do its job.
United StatesReliability issues
Oh the irony! If a pothole report fails to submit through the 311 app, does your spine make a noise when you ride over it?
United StatesWould be extremely useful if some bugs were resolved
I appreciate the amount of information on the app - the “learn more” pages for service requests is super helpful for example, and I recognize that a lot of work probably went into building this. However, there are a few things that need improvement for this app to be truly useable. I experienced a lot of issues with confirming my email. It resolved eventually (that is, after trying to confirm my email but being unable to load the page after clicking the link in the email, a few months passed and randomly I managed to reset my password and successfully log in) but it shouldn’t have been an issue in the first place. The app also doesn’t keep me logged in, which is annoying. There are no options to stay logged in. I also am unable to follow requests. When looking up a service request number, pressing the “+ Follow” button collapses the open request but does not add it to my “following” list of requests. Could be a great city services app. Hope it will be, sooner rather than later. God knows we pay enough in taxes!
United StatesWish there were more categories to report an issue
It would be great if there were more categories to select from while trying to report an issue, like vehicles parking on sidewalks or reporting delivery vehicles
United StatesBugs made it unusable
Really want to like this, but simple happy path of creating an account and then creating yard waste pickup hit several bugs. Ultimately unable to finish here and had to switch to the 311 website (which had problems of its own, but at least it could create the request).
United States
- Streamlined access to create a service request - City Resources
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