United StatesWhy YEGO? Download YEGO and start riding the most stylish electric motorbikes in France and Spain. Our vintage look stands out on the streets. It’s impossible not to spot a YEGO! Move with ease and style around the city: - YEGO is for everyone: locals and tourists. - YEGO is sharing. You will find two helmets to ride with whomever you choose. - YEGO is always with you. Enjoy your ride to the office, gym or your favourite café. - YEGO is the best of both worlds. Ride freely as you would with your own motorbike, but with fewer worries — simply enjoy the ride while respecting the city’s traffic rules. - YEGO is green. Our motorbikes are electric, and we take care of recharging them. - YEGO is convenient. Move around the city up to 50 km/h. - YEGO is easy. Pay as you go. It will only cost you the time of your ride. The insurance is included. - YEGO is international. Ride in Paris, Bordeaux, Toulouse, Valencia, Sevilla, Barcelona and Malaga. How does it work? Download the app and create an account in a few minutes. You’ll need your driving licence, ID, and payment method. Once we validate the account, you’re ready to go! Book your YEGO Book through the app. You have 15 free minutes to get to the motorbike. Move freely in the city Unlock the motorbike through the app and open the top case: you’ll find 2 helmets to travel with whom you prefer. Enjoy the ride! Park and finish your ride Park following the rules in any authorised place for motorbikes within YEGO's operative area. Put the helmets back and finish your ride on the app Ride green, ride with style, ride YEGO *In some cities, you will also find bikes and scooters. You can ride them even if you don’t have a driving licence!
Horrible customer support
Tried to verify my account for 3 days and kept getting different responses until they gave up and deleted my account while I’m waiting for an answer…
United StatesDreadful Registration Process
I’ve tried numerous times to upload photos of documents and have been told every excuse from “photos blurry” to “licence invalid”. Why make the registration process such a nightmare. Maybe it would help if humans were verifying documents as the computer constantly says no!
United StatesDiscrimination
Your company is discriminatory and a joke. I can’t drive a scooter because I don’t have an International license, but yesterday I witnessed multiple people, having drank all day at Les Halles de Bacalan get on scooters and drive away. Rubbish. If I could give negative stars I would. Watch out for the turquoise scooters in Bordeaux so many people are intoxicated on them.
United StatesCan’t accept documents no matter what.
I have tried to submit my documents to set up a Yego account at least 20 times in the past 4 months with no success. The app would tell me my DL was blurry when it definitely wasn’t. I wanted to contact support but there was no option. I couldn’t log out and back in either. I was so excited to start using these mopeds when I moved to France so this has been so disappointing.
United StatesUseless if You’re from the US
It doesn’t tell you until after you upload your documents that you need an entirely separate IDP that you would have had to apply for weeks before, even though they have below 50cc scooters that don’t legally require a license.
United StatesBad experience to non-EU residents
If you don’t have a EU driving license you cannot rent Yego scooters. Yego will not let you create an account. I have a US driving license that they denied. For all non-EU residents, if you don’t go out of your way to apply in advance for an international driving license (which could take weeks) then you won’t be able to rent Yego scooters. I’ve never had this problem before with competitors.
United StatesWorst Experience and Service
I had rented a scooter, shortly before arriving at my desired destination I was stopped by the Guardia Municipal who obligated me to park in an area that is not appropriate for suspecting that I had drank (it was 3am). When they made the tests I showed up negative because I had not drunk at all. I thought that everything would end there but no. They have proceeded to change their story to say that I did not have a valid permit to drive due to my license not being from the European Union or in a convention. They have fined me for 500€ to then let me go walking. If you think my story ends there it does not. Yego then has charged me for 80€ extra because they have had to pay for the moto that was removed. Now it seems I will have to pay a second fine although it really has not been my fault. The ride was barely 7 euros and was nice and fun but what has unfolded afterwards has been a disaster Take the metro or another means of transportation where you will not have to deal with entrapment, fraud and scams.
United States
Performance improvements and bug fixes.
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