Travel in style with the all-new Sweet Inn app. Enjoy a hassle-free stay in one of our hundreds of made-for-vacation apartments. Customize your experience with our Extra Sweet Services. Discover the city around you with our Local Tips. Chat directly with your Guest Relations Representative for anything and everything you need or want. USE THE SWEET INN APP TO: ------------------------------------------- - Chat directly with your Guest Relations Representative - Customize your stay with our Extra Sweet Services - Get local tips for the best attractions and activities around your apartment - Request more towels, toiletries, Nespresso capsules etc. - Schedule your check-in - Get directions to your apartment - Get in and out of the apartment using the Smart Lock - View information of current and upcoming reservations - View bill summary ENJOY A HASSLE-FREE STAY ------------------------------------------- Our Guest Relations team is always available to live chat through the app and assist you with any request and need. Think of the Sweet Inn app as your personal concierge. Need to order a cab? Want to know where to have dinner? Out of fresh towels? Tap and ask and your wish will be fulfilled. CUSTOMIZE YOUR STAY ------------------------------------ Indulge yourself with our Extra Sweet Services and make your experience a unique one. - Airport transport - Housekeeping - Full fridge - Pocket WiFi hotspot GET LOCAL TIPS ------------------------- You can view tips suggested by our local teams that highlight the best attractions and activities around your apartment. Each tip includes a short description & photo, distance from your apartment and contact information for the establishment. Tips available for: - Breakfast / Lunch / Coffee & Tea / Dinner - With Kids - Culture - Shopping About Sweet Inn: Sweet Inn offers a new travel concept to the modern traveler: Rent a stylish apartment, enjoy hotel-like hospitality and unique services to customize your stay. The Sweet Inn made-for-vacation apartments are professionally designed and furnished to the highest standards; hotel beds, premium linen & towels, toiletries by Nuxe and a Nespresso machine are included. You won’t feel at home, you’ll feel much better. Our apartments are always located in the best neighborhoods, in the heart of the local scene. Sweet Inn currently offers 350 apartments in 10 major cities - Paris, London, Barcelona, Madrid, Rome, Milan, Brussels, Lisbon, Tel Aviv, and Jerusalem. Stay tuned for new locations across Europe, Asia and the Americas. For more information, please visit www.sweetinn.com
Completely unreliable app and provider
This app does not function, just like their customer service. Beware, not a good service provider.
United StatesAvoid if possible
The company motto is “Book an apartment, be treated like a hotel guest”. Laughable. Corporate VRBOs are bad enough in general but this is devoid of humanity. Ridiculous to have to download an app to deal with the rental. And “we typically respond in 2-3 minutes “???? I’ve been waiting 30 so far.
United StatesUnacceptable reliability
Staying in an apartment where the guests are required to use this app to open and close the door. Worked for two days, then stopped working. As a guest you have to use this app to lock and unlock your apartment…this should be completely reliable. It is not.
United StatesUnreliable
I would avoid booking a rental that uses this app. At first I thought the digital key was a plus (wouldn’t have to coordinate with them in event of late transport, etc). Digital key has been unreliable. Just spent 10+minutes on hold with support because the key was offline; they didn’t resolve it but another resident let us in the building. The app seems to have good information on the appliances in the apartment but they don’t all match. The app says that “the host” usually responds to chat messages within a few minutes, but my experience is it is closer to 24 hours. Not to mention what another reviewer mentioned: it requires using data on my international plan, making the stay not at all cost effective. This app is not a good replacement for a key or a real person. In the future, I will not book a place that requires this app.
United StatesI hate this
I very much don’t like that in order to access the Airbnb you need to download their company’s app. To add insult to injury, the app is janky and doesn’t work well on mobile; it won’t recognize messages from the host as read, which then prevents you from seeing a quarter of the UI of the main page, from which you need to access the digital keys to your Airbnb. How annoying to add extra need for wifi/data to your vacation, especially when it doesn’t work well!
United States
The new Reservation Page is your central hub for the stay, providing quick access to digital keys, step-by-step instructions, and easy reservation management.Elegantly Redesigned Interface Sleek Usability
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