United StatesYour Phone Is Your Ticket. This app allows users to purchase NY Waterway tickets paper-free from any location and use their phone as a ticket. All personal information and payments are transmitted encrypted and stored securely. NY Waterway has the largest ferry and excursion fleet in the New York Harbor. Since it's launch in 1986, it has served over 65 million passengers. With routes stretching along both the Hudson and East Rivers and a complimentary bus service, NY Waterway is an easy and comfortable way to travel to and from Manhattan. Features: - Secure ticket purchasing - Your phone is your ticket - Route maps - Schedules - Advisories - Bus Locator
App crashes when accessing schedules
I’ve held off on submitting this, hoping this issue would get resolved but it hasn’t. The app crashes as soon as you hit the “schedules” button, despite me deleting and re-installing the app many times. I haven’t been able to look at the schedules on this app for months, requiring me to go to the ny waterway website every time I need it, which is time consuming when I need the info promptly. Defeats the purpose of having an app.
United StatesUpdate payment and security
Add Apple Pay / PayPal and other secure payment options. Don’t require storing credit card information. Update your password fields so they allow keychain and other secure information entering methods and industry best practices.
United StatesCharges without giving tickets.
Charged my card. Didn't give me tickets.
United StatesEasy to use!
APP works seamlessly
United StatesPurchased a ticket in the app, but it never showed up
There seems to be a bug in the app. I purchased a ticket in the app, but it never showed up in the “my tickets” section of the app. I refreshed that page many times and opened/closed the app many times—still no ticket. I had to buy a paper ticket at the window and will be disputing the charge with my bank
United StatesI purchased 6 tickets for Port Libert’e and cannot use.
My Daughter -in-law tried to get back my money back to no avail. Why is there an expiration on a ticket for a short amount of time. I really would like my money back. What can I do?
United StatesUsed to be worse…
On the upside, they got “sign in with Apple” working as expected, instead of gathering the credentials via keyboard all the time. Thanks! On the downside, they keep invalidating my purchased tickets. 🤞they will reactivate them without hassle.
United States
• Improved user experience with easier navigation for key menu options • Additional security measures to eliminate the creation of fraudulent accounts • Enhanced features such as history and pass details for a more dynamic customer account
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