United StatesWith Blacklane you can book top-quality chauffeured rides in over 50 countries. We’ve got you covered for airport transfers, City to City journeys, reservations by the hour, and more! -Choose from at least 3 vehicle classes, with electric vehicles available in many locations -Every ride is 100% carbon offset, no opt-in or extra charge required -Change or cancel any ride up until 1 hour before the pick-up time -Airport pickups get 1 hour of complimentary wait time, and chauffeurs will track your flight and adjust your pickup time in case of delays -24/7 Customer Care easily reachable via live chat or call -Immediate pickups are possible in select cities with Chauffeur Hailing How it works 1. Book a ride tailored to your needs with a few taps 2. Stay in the know with ride status notifications and live chauffeur location tracking 3. Sit back and enjoy the ride! 4. Once the ride is finished, payment will be processed automatically through the app Award-winning service you can count on: -Most Outstanding Chauffeur Service - Global, 2023 - The Global 100 Index -Travel Partner of the Year - Chauffeur Provider, 2023 - Business Travel Awards Europe -Best Car Service - Business Traveler USA, 2023 Follow us on Instagram: instagram.com/blacklane/ Follow us on Twitter: twitter.com/Blacklane Follow us on TikTok: tiktok.com/@blacklane Like us on Facebook: facebook.com/Blacklane Get some travel inspiration: blog.blacklane.com Have questions or need support? Email: [email protected] FAQs: help.blacklane.com/
Great Ride
Fantastic service beautiful Mercedes van, and the chauffeur was very nice. Helped us with our luggage drove safely.
United StatesGreat service in Istanbul.
I have had mixed experience in the past with Blacklane but this time around their customer service and driver both were excellent. Much, much better than the most popular ride share app, definitely will use them again. Best wishes.
United StatesGreat Rides Until App Broke
I have had several great experiences booking with this service - using the mobile app. But now the app is broken and after contacting customer service, they basically said: we don’t know why you can’t log in or when that issue might be resolved. But they didn’t even ask me for my username to make it seem like someone was actually going to check the logs or anything. Yes, I updated the app. In fact, I deleted and reinstalled it, too. Version 6.2.1 - when attempting to log in it just says “an unexpected error occurred. Please try again.” It used to work just fine. I reset my password. I can log in via a browser, but the app is busted for me. I won’t be able to book any more rides until that is fixed, and I’m canceling all the rides I currently have scheduled because i want to ride with a service that has push notifications for updates. Great service but busted app is 3 stars at best.
United StatesBlacklane transport
Just took Blacklane from my house to the Philly train station…worth every penny of the price I paid. The chauffeur was courteous, helpful, and an excellent driver. He was early (love it) and the whole experience was great. I highly recommend Blacklane!!
United StatesTip feature
Needs tip feature
United StatesWorthless
Have booked twice in two different cities. Both times the cancelled last minute, waste of time to use them.
United StatesNot working
I have updated my app and still unable to book and use the service. I get a very generic message « unexpected error occurred. Try again » very frustrating and disappointing for a service like this.
United States
Improvements to app stability Bug fixes UI improvements Design updates Performance improvements New updates are released every few weeks, so watch this space (or enable App Updates). Did you know that you are the biggest influence on our app improvements? Rate the app and let us know what we should be working on next!
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