United StatesRevel's mission is to accelerate EV adoption by providing the infrastructure and services that make it easy to go electric. Through the Revel app, riders can request a rideshare ride in our all-electric fleet. Founded in Brooklyn, NY in 2018, Revel currently operates in New York City.
ETA extremely wrong
I get traffic can affect wait times but an eta of a driver 6 minutes away then actually being 18 minutes away is too much. Drivers seem inexperienced
United StatesGreat service but the app absolutely barely works
They need to get the GPS on the drivers consistent. It’s always glitching and not recording location properly
United StatesDon’t use their taxi service
I live in New York City and I requested a taxi ride to the airport. The person who came to pick us up drove very recklessly. They cut off other people, drove on the shoulder, and I felt very unsafe throughout the ride. The driver also missed the exit to the airport 3 times and I ended up missing my flight. Revel cost me hundreds of dollars to rebook my flight and I ended up spending my entire day at the airport. I contacted support multiple times to get help during and after the ride and no one has responded to my emails or text. I don’t trust this service and I can’t recommend it to anyone else because of the safety issues alone. Simply put, never use their taxi service.
United StatesYou HAVE to tip
Tipping culture is ridiculous. Revel needs to PAY their employees. Not force us to. There is no option to not tip. So I just file it with my bank after
United StatesLate than dangerous
Order a pick up 24 hours in advance for trip to JFK. Sat in lobby waiting for 5:20 am pickup. See lots of Ubers and lifts but not my car. Texted the driver with no response. Called twice and he said I’ll get you there by 6am. I was about to call an Uber when I saw him around the corner just sitting. Called him over and off he went…speeding down the street then hitting brakes hard at the stop signs… Got on the freeway and he would race from lane to lane, tailgating while flashing his brights at anyone in front of him. I always heard about Tesla sway ( when Tesla turn fast the back end sways)now I was able to experience it. The worst part was I was not able to rate on the app unless I tipped. Needless to say….there would be no tip. Deleted the app….never again.
United StatesWait times are insane
I like a Revel ride when I can get one…I just scheduled a ride that was supposed to pick me up in 15 minutes. Already a pretty long wait. When the car was a few blocks from my apartment, the wait time changed to 37 minutes. After I had already waited 15 minutes! That’s a ridiculous wait for a ride that was 20 minutes total.
United StatesMore expensive than Uber and Lyft with more problems
IF and when there is someone available to pick you up the price is always more money than any of the other ride shares at the time. That's even WITH discount codes. Revel also seems to lack the technical support to resolve problems quickly like Uber and Lyft. Don’t expect to resolve your problems of get a quick response they may write you back initially but then will not continue any support. Good luck getting any refunds.
United States
Bug fixes and performance improvements
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