United StatesMeet MUSINSA wherever you are! MUSINSA is a fashion store where you can meet the most stylish and trendy 1000+ K-brands from Seoul. Check out the trendiest, hottest styles and brands of Seoul in real-time on our Instagram (@musinsa_global) We always listen to your valuable opinions. Please leave your feedback on the APP STORE to help better our service.
Products on their has poor quality
Some of the brands on MUSINSA are pretty questionable. I’ve bought stuff from other platforms like wconcept before but never had I have this bad of an experience. I bought a beanie and it’s not even knitted pattern but a color print, and the print is already peeling off right out of bag. It’s really hard to trust what to buy on here.
United States나만 다름
나도 다른사람들처럼 무신사 쓰고있었는데 어느날 갑자기 이상한걸로 바뀜
United StatesGarbage Service
The clothes are so cute but the order I made on 12/30 are still in the dispatched status even after 3 weeks. My order was only one item and the customer service stopped responding to my requests after saying they would update me on my shipping status A WEEK AGO. I ordered a dress that I wanted to wear to an event in february, but now I dont think I’ll be able to. Terrible service.
United Statesworst experience
i ordered my items in 11/28/23. i got my refund 1/20/24. almost TWO MONTHS. first of all, items were not dispatching for weeks and customer service takes forever to reply back to you. once they do its a vague response that really doesnt answer your question/inquiry so you have to reach out again and it takes another 3-5 days. not only that like other users it suddenly says one item is delivered while other part of the items are not. i go to check my mailbox immediately and its not there. apparently usps has misplaced my package and has been stolen. i contact usps for missing search and tries to claim insurance but requires musinsa’s sender address. also asks musinsa for request but no reply FOREVER. since then they say they have to do their own investigation which takes another month but will update you every 5 days on their end. doesnt happen. i contact them first and they say 1/19/24 everything will be finalized. its not. they dont provide senders address despite my request so claiming insurance through usps expired bc its been more than 60 days. 1/22 they reply back that they have processed a refund without asking or offering option if i want redelivery. they gave me 15%off coupon that i had in the beginning (new user) but also this 15%off is a promotion they have every other week. and they say that this is their reinstatement. pls dont buy from musinsa global. worst, most frustrating customer service i have encountered that i HAD to write this long review on the app store for the first time. other big korean brands like o_y or w_c doesnt would never use usps for international shipping. if you pay your int shipping price then you have to get it within that time/speed. but what does musinsa offer? less than nothing. pls do you job better. im so mad. also what is up with customer service communication. no email, no calls, not fast on top of that and you can only go through the request option on the profile/setting. UGHHHHHHHHHH
United StatesKorea location
Why musinsa dosen't have korea location in iOS
United StatesA Frustrating Return Process
I requested a return for one of the clothes I ordered on December 3rd because it was delayed too much. However, as of today, January 13th, the return has not been completed. This is unacceptable. The customer service only says they will inform me as soon as they hear from the brand, but they are not taking any other action. Do not spend your money and time here. It's unbelievable to have to wait this long.
United StatesWorst customer service
I placed my first order and only part of the item were shipped. Still waiting on the other items its been a month and they don't let you cancel saying its been shipped. No update , no tracking, no response from customer service. I tried to return an item, going through these massive steps and I still haven't got a response. Not worth spending time and money for this company. Never ordering again
United States
Update to the latest version to enhance your shopping experience. Bug Fixed and Improved usability.
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