Rent Manager’s rmAppSuite Pro provides the speed, efficiency, and maximum productivity you need to keep your property management operation on the go. Sleek, intuitive navigation guides you through the app quickly and easily from one task to the next. rmAppSuite Pro is completely integrated with your Rent Manager database so you never miss a beat, wherever and whenever you’re logging in. Features: • Connect to your Rent Manager database while in the field • Review and update prospect, tenant, owner, and vendor information • Track and process tenant payments • Add new violations and escalate existing violations • Complete maintenance inspections, services issues, and metered utility readings, including photos and notes • Communicate with contacts via rmVoIP or text messaging within the app Easily find the contact you’re looking for with access to tenants, prospects, owners, or vendors—all searchable via a wide variety of search items, including address, email, license plate number, etc. Once selected, you can view complete profile information including: User Defined Fields, ownerships, transaction history, and contact information. Add History/Note items directly from the field; submit maintenance tickets; accept and apply payments via credit card, ACH, cash, or ePay; and so much more. You can also utilize the voice-to-text capabilities of your smart phone to take notes. Your favorite Rent Manager apps received a complete overhaul to best fit your needs. Conduct inspections on-the-spot, from beginning to end; take pictures and set statuses from the field; create new service issues and send reports to owners and tenants right from your device. Never miss a beat and add violations the moment you come across them at your properties—your actions are reflected instantly in RM12 with the push of a button, making sure that every detail is logged along the way. You can also attach photos to History/Notes, contact images, bills, and more, with one simple step. Entering utility meter readings has never been easier. Simplify billing tenants for their utility usage by using rmAppSuite Pro to record meter readings for utility consumption while in the field. If your meters have a barcode, you can use your device’s camera to scan and identify the meter. When you enter usage data for each meter, the app displays previous readings, allowing you to easily spot irregularities. New! Take advantage of Rent Manager’s extensive Violations feature while working at your properties. Easily add new violations to a tenant’s account, along with supporting photos and notes directly from the app. You can also access existing violations, escalate them as needed, and calculate the associated charges. Technicians can quickly document all maintenance work completed on-site via their device and automatically make the appropriate updates to your RM12 database. Create parts/labor records for items that need to be charged back to the tenant or take pictures to document work completed. Creating and receiving text messages to and from your clients using the app is intuitive. Service technicians can contact tenants to let them know they are on their way, or quickly text an owner the result of an inspection. All text messages are saved directly to the Text Messaging Center for maximum security. rmAppSuite Pro is integrated with rmVoIP!* Make and receive phone calls as if you're in the office. Service technicians and inspectors can call tenants without sharing personal phone numbers and all phone calls are logged and tracked within RM12. *rmVoIP contract is required. NOTE: To use any of the rmAppSuite Pro apps, you must be a current Rent Manager Online customer.
Not able to give permissions for photos
When trying to test out the service portion of the app, I am not able to provide permission to access my camera or camera roll. Seems like everything looks ok from my phone settings side, but cannot see where to fix this issue through the app.
United StatesNeeds a bit more work
Love the app. Had to take the courses and it helped in understanding how it works better. There are some things that take too many steps(inspections and filtering for service orders), but at least they work. However, the 2 that need some major updates when working in the field are: First the ability to edit contact information. Example: tenant changed number, had to knock on door to get in contact with tenant, and when they give you the new number you can’t modify it until you get back to the office. The second is Assets. Why can’t the asset be added through app? It would improve accuracy when installing new appliances to do it while in the unit, and not wait to get to the office if the techs are installing several appliances into several units.
United StatesFeedback - Help
Here’s my problem; It’s currently 2:00 a.m.—I received an “emergency” call from a tenant and they didn’t leave a message. In an attempt to reach back out to see what the issue is, I cannot do so because I can’t see a call log. Now, I’m newer to this platform/app use—this is probably the first of many feedback posts. Please allow users of the app to see a call log without having to go through the voip setup. You should at least be able to see who’s called only getting stopped with a voip set up notification once attempting to call. Especially if setting up properly requires a representative of Rent Manager to do so. Or allow this set up to happen by the user.
United StatesNot useful for mobile work
This app does not help us work on the go. It takes a dozen taps just to get an inspection going. Then you can’t see the inspections or service issues without a lot of counterintuitive filtering. The texts don’t update without going back to the main page first. Very disappointing, because we really do need a functional mobile app.
United StatesNot good
Nothing works in this app. Work orders are hard to navigate and continues to show me closed and open orders from 3 years ago. Trying to navigate the app is confusing and aggravating as it already is. Nothing online to help. I use the contact mostly to see tenant balances and that’s even more useless than anything. Can’t really go into it into details of the tenant or make adjustments. Only good thing about it is getting the tenants phone number and texting them, but that’s also an extra charge. Can’t access any accounting features or reports. Waste of money actually. Forget trying to go online and use the website. That’s even more useless. You guys need to do better since most of us Owners, property managers and supers are on the field most of the time and need this to be more mobile friendly. App and website… we cannot lug around a laptop to make it more functional.
United StatesBeyond fed up with LCS/Rent Manager
I am experiencing nothing but absolute degradation in the quality of service, features, efficiency and effectiveness of LCS products and services. The app use to show the inspections that you created, but when I called today because I couldn’t see the inspections created two weeks ago, you can no longer see it in the app that you created in.. what?????? absolutely amazing, in bad way. I was told that you have to log into the RMX version online to see them, however, what’s the point of having an app if you have to log out of it to log into a web browser version in order to see what you submitted and not be able to see in real time what you used to be able to see. I must say there was a point when I applauded it Rent Manager/LCS, however, I definitely need to find a new vendor that can accommodate making my business operations more difficult Beyond fed up!!
United StatesCannot upload pictures
Terrible Company haven’t able to correct the issue for almost 5 months
United States
• Various fixes and improvements
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