United StatesThe Luma Surveillance app makes it easy to check on what matters – anytime, anywhere. Watch live video, easily search, play back, and save recordings, or take a snapshot all from your tablet or mobile device. • One unified app for all Luma products – including both NVRs and DVRs • Enjoy crystal-clear live viewing of a single or split screen (4, 9, or 16 channels simultaneously) in both portrait and landscape modes with convenient pinch to zoom • Switch between high or standard resolution depending on your remote connection • Customize your grid views for multi-device management – Drag and drop cameras where you’d like them, even across multiple DVRs/NVRs • Easily scan timeline and playback to find recordings and events • Instantly capture snapshots or record videos with a tap of your finger • Add snapshots and video to your photo library for safe keeping or to share with family, friends, or colleagues • Listen or speak to whoever is on the other end (Audio support varies by camera model) • Remotely control pan/tilt/zoom (PTZ) cameras • Swipe to quickly and easily switch between cameras
Garbage
This app is garbage. Can’t access live view on my phone. Functionality was limited when it did work. Just get yourself a nest or ring camera.
United StatesPoor update.
As of the last update, on my IPad, when I select to see the recorded video from a previous time period it flips my screen to a vertical presentation instead of horizontal. It cuts off the fields where I should be able to fill in the dates I want to see. I normally view my screen in the horizontal position.
United StatesLuma app is very inconsistent
We are an AV firm and Luma was one of our major surveillance system offerings, that is until the app became pretty much unusable. The hardware is great, essentially rebranded Hikvision. But the most important thing, accessing the camera system, at least as of the last few years, is almost impossible. You'll notice there was about a three year gap in any app update until around four months ago where they've released a few. None have made any noticeable improvements. Hours spent with tech-support with promises of them "looking into it". Our customers invested a lot of money in these camera systems only to be totally frustrated in the end. Even more frustrating for us as an integrator is that there's nothing we can do, and nothing the manufacturer is offering to help with. Dev team, just get rid of this app and build a new one from scratch.
United StatesWorst Ever for $20,000 cost
Could it be worse? Went our and bought a different system, installed it myself for under a $1000.
United StatesApp does not work
Newly installed and the cameras don’t work at night. The app keeps getting stuck in loop. Had to delete the ap and reinstall numerous times. Playback feature also does not work consistently.
United StatesThis App Needs Help
Luma needs to step up their game! You spend big money on a high end surveillance system and you get a crap app. This latest iPhone update won’t even let me see all my cameras because of Luma lag. C’mon Luma!
United StatesUseless even when it works.
Been using it at work. The most dysfunctional software ever. I have not tried another system to compare it to but this one is useless.
United States
This update includes security improvements.
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