NICE Employee Engagement Manager (EEM) empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app to experience the following benefits: Self-Service Scheduling, 24/7 Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside. Greater Schedule Control Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly! Better Work-Life Balance NICE EEM can offer schedule change opportunities based on your own preferences. In EEM, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.) Terms of Use: https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.
Horrible app never works
This app barely works ever and no one can fix it when it’s down super annoying almost pointless
United StatesTerrible, terrible, TERRIBLE App!
It NEVER loads on phone and now you can’t even request a shift trade! It’s been “down” for over a month and still no fix! I don’t understand how this app still exists with the issues it has on a DAILY basis. ZERO STARS
United StatesHorrible
I absolutely hate this app. It’s the only one my work using and it’s horrible. It barely works and I always get error messages when trying to do things. My whole team does as well. We’ve been told to delete and readd and that does nothing. Wish we had an easier app. When it is working it’s super convenient and easy to use, but I feel it is not working more than working.
United StatesAdding time is a hassle
Having to constantly swift left to add time for each day is hassle - should be a simpler way
United StatesConstant and consistent bugs
It looks like it’s been about 7 months since the last software update, which makes sense given the bugs I have constantly and consistently encountered since first having to download this app for work. I think the concept is phenomenal, but even after you get over the duplicate notifications and other inconveniences, there are SO many technical issues. Sometimes when I log in the wrong 2 week timeframe is selected, sometimes I move straight past the schedule view altogether into my SSO (which I shouldn’t have access to from my personal device) and all of the time the app is slow. I would LOVE to see some meaningful updates solving the problems afflicting users, rather than some flashy or exciting new “feature.”
United StatesReally useful
Glad they updated it to put in PTO/UTO, trade, giveaway, time on/off and absence. Makes it easy to keep up with schedule, especially if there are scheduled trainings.
United StatesEw
Sure would be great if it actually works but everyone leaves it open to get freaking VTO or overtime and it doesn’t let anyone else use it effectively. Do better
United States
Introducing the new feature that allows users to see AHT and ACW. Connect with your workforce administrator for more information.
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Productivity Apps
Similar Apps