United StatesThe official app for Indego, Philadelphia's favorite bike share! Indego offers a variety of affordable pass options to access over 1,600+ bikes (including electric bikes) and 200+ stations throughout the city - and is still growing! With the Indego app, you can: • Purchase a pass or access your account • View real-time bike type and dock availability • Unlock a bike • Check your ride history and trip duration • Manage your payment method • Track billing history • Rate your ride or report a trip issue • Contact customer service • Earn free days using IndeHero • Receive system notifications and updates With Indego you get round-the-clock access to public transportation on your schedule. Riders can choose between three different pass types to fit their needs. Discounts are available for riders with a PA ACCESS card. You must be 14 and over to ride Indego classic bikes and 16 or over for Indego Electric. Visit rideindego.com for more information. Indego is sponsored by Independence Blue Cross and an initiative of the City of Philadelphia.
Trip wouldn’t end when bike was docked
Got stranded far from home since I couldn’t book a new trip after I docked my bike.
United StatesTerrible customer service, terrible product
Indego has a monopoly on the bike share in Philadelphia and is a complete and total disaster. Bikes often have mechanical issues ranging from batteries showing they’re charged when they’re not (and refusing to give you a refund) to brakes not functioning. When you report a problem, customer service associates are, rude, condescending, and unfit to interact with humans. They are a complete and total dumpster fire of an organization.
United StatesNope
The prices are too high. Electric bikes are totally unreasonably priced
United StatesPrice
Used to be $2-3 for 30 minute ride when they started 7 years or so ago. Now $15 for 24 hours. That’s the lowest option. It doesn’t make sense when Uber costs the same. I’d rather buy a online bike for $100, store it outside 7 times, and risk it getting stolen. Than pay $15 to rent a crappy bike. I understand they want more bikes for membership ppl, and they make money off subscription model. But I personally would rent a bike for $4-30 minutes.
United StatesImpossible to cancel in app
This app has billed me 3x after I cancelled. I cannot remove the credit card. I have reported for fraud. Awful!
United Statesextremely inconvenient
I’ve been riding with Indigo for over a year now and it’s definitely one of the worst bike services compared to Citibike or Divvy. You could pull up to an Indigo stop with 15 bikes and only 2 will be available especially early in the morning or at night. Bikes are locked for “maintenance” without maintenance workers being there. Because of this riding with Indigo is extremely unpredictable and can make you late for work/events if you depend on it. Customer service offers no help either. It’s really disappointing because it would be a great bike service without this issue.
United StatesMixed Results
The bikes are great, and very convenient, when they cooperate. However, maintenance is not always up to date (parts rattle, the seats don’t latch properly, etc) and bike checkout and return is often finicky, to say the least. Customer support is pretty easy to get in touch with and super friendly, but I shouldn’t have to call them this often for a bike return that failed to register in the app. And I shouldn’t walk 3 blocks to a non-empty station just to have the app refuse to let me checkout an available bike due to a network error.
United States
Get bike return push notifications within the app. This update also contains bug fixes and performance improvements.
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