United StatesTeladoc Health is a telehealth platform that unifies virtual care delivery with a single patient experience.
The Teladoc Health Patient App enables video communications with your healthcare provider on your iOS device. Use of this App requires an individual invitation link delivered via email or SMS from your provider; or access to a unique waiting room URL. Clicking on the invitation link or web site link will launch the App and allow access.
If you are a patient, ask your doctor if you should download the Teladoc Health Patient App for your iPhone or iPad.
This App allows patients to:
* Click a link from an appointment invitation of a visit now URL to input demographic information and complete intake process associated with a specific visit.
This process can include:
* Medical questionnaires
* Consent forms
* Payment
* Insurance processing
* Video consult with a medical provider
* Patient survey, which will be available for the provider to review as a part of the visit encounter.
Not anxiety-friendly
I have severe anxiety and was using WebMD. My insurance decided to change to Teladoc this year. When I logged in to find a mental health provider, there were no females available. I had to seek care elsewhere. Then I made an appt with a therapist through the app since it would be no copay. I waited a full 15 minutes past my appt time and she never showed. When I canceled out of it and put the reason as provider didn’t show, I just got a message that said I wouldn’t be charged. No follow-up or apologies from the company or anything. That doesn’t seem very professional in my opinion and it is very rude to leave someone with anxiety just hanging like that. I kept worrying that I had hit the wrong button or maybe had the wrong time, or any number of other things. Definitely do not recommend!!
United StatesApp freezes. Not usable
App freezes on “allow local network” page every time - so it cannot be used
United StatesMeh
2+ hour wait time, not cool. App does not tell you what place in line you are or how many patients are ahead of you either so it's hard to gauge if you should cancel appointment and try again another time or sit around and wait... I am not a doctor but I still have an important life to live, job, kids, pets, etc.
United StatesVirtual Experience
All was easy to follow - fast appointment - very knowledgeable - will definitely continue to use! Sandy
United StatesMethodist Health needs to stop using this app
Methodist is our preferred provider here in San Antonio. Just about everything they do, they do with quality and caring. Their use of this app is inconsistent with that. First, you're supposed to pick a time for your appointment. Yes. You pick a time and then it immediately slots you with a provider - live. I was sitting on the toilet this morning while that happened. Funny, but unnecessary. Second, the first call, provider could hear and see me, I could only see them. Second call, I could see and hear them, they could only chat with me. Third call was the "charm." Frustrating and time-wasting. Third, the app has the NP or PA take your health insurance, credit card and ID, instead of spending time on your treatment, they're wasting time inputting data that you could do while setting your appointment. Unintuitive trash.
United States
We recommend updating your device to the latest iOS version for optimal performance).We've also made improvements to address screen blurring issues that could occur when using the app. Enhanced Telehealth Experience We've fixed an issue that previously interrupted telehealth sessions when receiving a phone call. This ensures a smoother and more reliable experience for your virtual consultations. Focus on Future Innovation To ensure we continue to provide the best possible experience, we are no longer supporting iOS 13. We encourage users to update their devices to a newer iOS version to take advantage of the latest features and security updates.
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