United StatesThe Philips HearLink app is compatible with all Philips HearLink wireless hearing aids. Depending on the hearing aids and the mobile device you are using, you may or may not have access to all features the app offers. With the Philips HearLink app you can easily and discreetly control your wireless Philips HearLink hearing aids. The mobile device becomes your remote control for changing listening programs, adjusting the volume, muting your hearing aids and activating streaming options. Here are some other helpful app functionalities: - Select from which of your TV-Adapters you want to stream the signal to your hearing aids. - Streaming of the microphone signal of the phone to the hearing aids. - Check your hearing aid battery level or the connection status from your mobile device to your hearing aids. - With the "Find my hearing aids" function, you can track the location of your hearing aids. - Connect your hearing aids to other devices and web services via IFTTT. - Fine-tune the sound when watching a movie or streaming audio using the streaming equalizer, for a personalized listening experience. The streaming equalizer is available for all Philips HearLink Bluetooth hearing aids except Philips HearLink 2000 and 3000. For more information, you can access instructions on how to use this app in the application settings. The app is not compatible with the following Philips HearLink models: IIC, CIC, ITC. We recommend using the latest version of iOS.
App rarely connects to hearing aids
App will rarely connect to hearing aids and when it does often only right. I have tried the re-pair instructions like turn off/on BT, turn off/on aids, disconnect other BT devices, restart iPhone etc None of those reliably help. I even left my iwatch home this evening but still only R would connect when in a restaurant. To release an app that is incompatible with other Apple BT device is unbelievable. A 2.4 overall rating is much higher than it should be.
United StatesUnstable
This hearing aid app has great features but they seldom work. It fails to connect. I can manipulate it by going behind the app via Accessibility/ Hearing devices. This is how I get the tv adapter to work. Hearing aid is good; app ruins the experience.
United StatesUnreliable
Ability to switch between conditions not at all effective especially in a restaurant or large gathering. Very difficult to even hear those at same table because hearing picks. Up all the background noise rather than blocking
United StatesIPhone microphone
When talking on my iPhone, the microphone only works if the hearing aids are connected or the phone is in speaker mode. If the hearing aids are not connected, the person I’m talking to can not understand what I’m saying. The sound is garbled. I have unlinked and relinked Bluetooth. I have deleted and reinstalled app. I have wiped the iPhone and reinstalled from backup. The only solution I can think of is to buy a new phone and reinstall all information piece by piece. Reinstalling from backup would just reinstall the software problem.
United StatesApp issue
The main menu ‘Pair you hearing aids’ remains when I open my app. It also keeps unpairing my hearing aids. I have to put it back to the charger and disconnect to be able to connect. So frustrating!
United StatesTalk to Oticon
I thought the Oticon app was bad until I bought the Phillips hearing aids and have to deal with this crappy app. Seriously, this is NOT ACCEPTABLE
United StatesRegularly hangs up in demo mode
The app regularly requires deletion and réinstallation because it freezes in demo mode and does not allow the user to go back to the main app. A VERY buggy app!
United States
• Compatibility with new Philips hearing aids • Minor performance improvements • Bug fixes for connectivity issues
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