United StatesDesigned for use with Medical Guardian brand medical alert systems, MyGuardian is a powerful tool designed to connect caregivers with older adults. It allows you to keep older adults safe with care management features including task reminders, activity alerts, location monitoring, and secure medical history/emergency contact storage. MyGuardian also acts as your client services portal, making it easy to pay bills and connect with Customer Care 24/7. For Customers and Caregivers: Manage Billing A timely, transparent billing dashboard Manage Care All the tools you need to give and receive care remotely, including activity planning & communication, group chats & more. System Status & Reports Monitor devices tied to your Medical Guardian account Download MyGuardian to effortlessly check-in with loved ones aging in place today!
Needs Work
The app is not accurate on the iPhone platform ( IOS). Battery and connectivity always at least a day behind. Charging info for Mini device not accurate. ( verified by 800 number - they show the device fully functional 100% charged, app shows two days ago at 99-95% charged.
United StatesMedical guardian app
The app works very seldom, and you can’t x out, it just spins and spins. I hope if my mother ever needs help that the necklace will work properly since you almost constantly have to charge it which means it’s not around her neck.
United StatesApp is Terribble
Dose not keep accurate data. Updates are sporadic at best. Customer service slow to respond. Would not recommend.
United StatesAdd push notifications
Please add a feature to be able to activate push notifications for when my care recipient sends a message. If I’m not proactively checking the app or website I’ll have no clue when I have a message. There needs to be the ability for notifications!
United StatesAWESOME APP!!
I can check to see if it’s charged, and see if my Father is wearing it! The activity monitor can count steps, but I just like to see he is moving and he is wearing the Mini. Gives peace of mind, just by looking at the app!
United StatesNot good
Does not keep accurate time. Only updates once an hour. Location accuracy not good. Battery on device takes too long to recharge and runs out too quickly. Not pleased. Fix your app or we’ll get another service. Don’t like trusting my family members heath and safety that can’t measure up
United StatesPoor CX
Never sent the verification code either by email or text. Customer service helped get access onto the website, but this app is stuck on the “need to verify email” page no matter how many times ai’ve d and reinstalled. Frustrating.
United States
Update fixes.
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