United StatesAscension Online Care features virtual urgent care so that we can be here for you and your family 24/7 with care that fits your schedule. Get the care you need, online anytime, wherever you are – at home, at work, or on the go. Ascension Online Care is 24/7 one-on-one, personalized care where you and a doctor have a video chat using your mobile device. We work quickly to understand you and your unique situation, so we can provide the care you need. And it’s secure and private. Getting started is easy: 1 Download the Ascension Online Care app 2 Create your profile and tell us about your symptoms 3 Start your video visit and talk to a doctor We’re here to treat you and your family for a wide variety of non-emergency symptoms and conditions, including: • Sinus or upper respiratory infections • Eye infections • Rash • Sore throat/strep/cough • Cold/flu • Fever • Seasonal allergies • Urinary tract infections Have a favorite pharmacy? If you end up needing a prescription, we will send your prescription to your preferred pharmacy. Just add the pharmacy information when you are registering for your visit. If you are an Apple Health user you will have the option to share important health information with your provider during your video visit. Sharing Apple Health data is optional but allows the provider to see heart rate, weight, and other health information to help them make a more accurate diagnosis.
The worst
Charles sineri was great. I had an appointment last year with him. Do not see Mohammed imran he was absolutely rude, kept cutting me off and did my summery wrong. One part says I had a fever. I even took a picture of my thermometer, he wrote the wrong temperature, then it says no fever, and other things that is completely wrong. The whole summary just contradicts itself. I was cut off over and over. He just wanted to her off the phone. I didn’t even get to say all my symptoms. He tried to tell me bye not even two minutes after the video call started. I had to continue to try and talk. I needed a note which will not load. Only the incorrect summary does. It was very obvious he just wants to get done as fast as possible. I’m a nursing student and you should go into health care to help people, not make them feel like they are bothering you while I paid $60 for a 4 minute call. Absolutely horrible. I also was unable to put a review when I was prompted to. I was unable to click anything. That is probably why they all have five stars.
United StatesIt doesn’t work
It gets your hopes up by making you think you’re going to see a physician, makes you wait for 45-90 minutes in a virtual waiting room you have to keep open, and then the session starts to connect and the physician ends the session. Complete waste of time and energy.
United StatesUser antagonistic app: slow, many bugs, not well constructed
This app has symtoms of an app that was released prematurely without being tested thoroughly. There are many issues. Not going to take the time to list. And concerning my online appointment, I learned that there is only one opportunity to rate the experience - immediately after the online appointment. Given the opportunity to rate now, the rating would be two stars for the appointment and the doctor: - I was on video and he was not. I asked why. He gave a lame excuse. - the report listed many assumptions concerning my condition that he did not ask me about - the prescription fill process was a royal PITA. Ascension takes zero ownership of the process to ensure that the pharmacy has received the prescription. It is up to the customer to track the prescription, to follow-up, and to communicate back to Ascension if the pharmacy has not received the prescription. This is NOT in the interest of a good customer experience. I will not use this service again.
United StatesFraud do not do it
Last night I used the app and was charged three times on my credit card the doctor said he was sending prescriptions in for me they were not sent in not today either pharmacist said no prescriptions sent for me since there is no customer service number I had to use the app again and was charged this many more times again in my opinion that is fraudulent.I will never use this app again nope never when your really sick this is the last thing you need especially when your not being paid at work while your out sick . I’m really just disgusted.
United StatesNot quick not helpful
Dear lord what a trash app, had to reset my password like 3 times already and even when I changed my password it still wouldn’t let me login. Not sure how I can pay the crooked medical industry if I can’t use the app they want me to pay them off
United StatesWorst Service Ever
Not worth downloading. I have been waiting online to go to a local urgent care in St. Louis for several days but couldn’t get in to see a real doctor in person just to get a referral to see a GI specialist. Out of desperation, I downloaded the app and paid $59 to have a consult with an online “doctor”. This doctor told me he couldn't do anything except push pills on me and couldn’t give me a referral because he’s in Alabama. What good is this service?
United StatesProvider was great but issues with app
I give the provider 5 stars. Couldn’t get my Ascension insurance plan loaded, it kept giving me an error. I had the info correct but it stated he couldn’t be found. I tried several options. So I had to pay the $59 fee even though my insurance should cover most of it. I couldn’t add him under my profile since he is older than 18 but he is still on my plan. We were traveling and when I tried to enter the pharmacy location it was blacked out. So I couldn’t see what was in the box. The provider was great and able to locate the correct pharmacy location. The App asked my current location during set up and then showed that location as my current legal residence. We were traveling so that information didn’t make sense to me. I tried to call support but their hours are M-F 8a-430p. I figured for a service that was 24/7 their would be someone to help.
United States
Ascension Online Care is being discontinued on March 31, 2023. In order to better serve you, we will no longer be providing care through Ascension Online Care and the service will be discontinued on March 31, 2023. Instead, you can schedule virtual visits with a care team member you trust at an Ascension site of care in your community at ascension.org.
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