United StatesVoalte Me combines alert notifications and dynamic text messaging in one app to provide next-generation patient-centered communication all on your personal device. Communicate based on patient, team or unit-level, allowing continuous collaboration across shift-handoffs. Integrate with existing systems to see patient data from the EMR and other medical devices. Configure notifications to meet your specific needs. To use this application, your hospital will need to have the Voalte Server already installed.
Embarrassing
As healthcare worker in the field of surgery, the ability to communicate with my team in a timely manner is crucial to patient safety and successful outcomes. Hillrom should be embarrassed to offer hospitals and healthcare systems an application with inadequate servers that crashes on a weekly basis. These outages can vary, but today it has lasted over 30 minutes which is a long time if your patient is actively bleeding or not breathing, for example.
United StatesDowngrade from old paging app
I have several significant gripes about this app. 1) Regardless of what you assign the notification sound as, it always comes thru as the same obnoxious sound when you get a page, at max volume. 2) When using AirPods, regardless of your ringer volume, sound volume or the settings in the Voalte app, the notification sound from Voalte is EXTREMELY quiet. This has led to multiple missed pages at night because I sleep with my AirPods in, and I’m not hearing the notifications thru my AirPods or the handset. This happens regardless of focus / DND settings. 3) The way numbers are displayed in the pages that come through when you open them is not in standard numeric grouping for US telephone numbers, so you have to copy the numbers and then paste them into your phone app to call them back. For example, a page to 909-555-1212 would be displayed as 9 095 551 212 every time in this app. If it was just grouped appropriate lot even if all the numbers were smashed together with no spaces between them, there is a good chance the phone would recognize this is supposed to be a callback number. Please put some work into these features. Your app has promise but these are problems I’d expect to see in a beta version, not the mass release app being used by a major hospital system.
United StatesSo slow you’d need a Time Machine to use effectively
Today I got an urgent text exactly 5 days after it was sent to me telling me that a patient was possibly infectious before they came into my office. Nice to know 5 days later. Thanks Voalte!
United StatesExtreme lag, terrible app, time waster and productivity killer
While I write this, I am waiting for my colleague’s name to come up in Voalte. It can take up to a minute at times, and I have to type the entire name for Voalte to find it. And sometimes even that doesn’t work. Yes, I have the most recent update. The methods to make groups or use favorites are convoluted and take longer than just looking someone up. We used to have a better app that our company replaced with Voalte, so I know better apps are out there.
United StatesNeeds significant work
Voalte is an attempted administration driven ‘answer’ to paging. Unfortunately, what has happened, in lieu of streamlining and assisting users is a system that allows for a torrent of misdirected communication, ‘drive by’ critical result sharing (in a haphazard and non read back way), and a user interface that makes my child’s vtech toys look modern. That this app is being hastily implemented despite its clear faults shows the top down approach taken by many hospital systems today. It is likely fostered by a disconnect between the users and the engineers. The customers are administrators far removed from clinical operations who only shallowly know the workflow of those in the clinic and hospitals. This simply represents another, small misguided step taken by our healthcare system monstrosity.
United StatesCrashes all the time
App crashes anytime I try to log out for the day. Have to log out at least 5 times to get it to log me out correctly.
United StatesMissing crucial feature
Cannot add or delete users to a text conversation. Rating zero stars if possible because lack of this feature causes me to use a different app for a hospitalist who needs to communicate with APP and rotating roster of care providers
United States
Apr 25, 2024
Apr 24, 2024
Apr 23, 2024
This version contains feature enhancements and bug fixes.
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