United StatesThe Narwal Freo app allows you to control the Narwal robots remotely, view its working status anytime you want, from anywhere you are. Using this app, you can unlock the more advanced functions of Freo! [Multiple Cleaning Modes] Freo is equipped with 5 cleaning modes, including Freo Mode, Vacuum and Mop, Vacuum then Mop, so that you can choose the one that suits your floor the best. [Customized Cleaning Plans] Long story short, you can customize in any way you want! You get to decide the cleaning sequence, frequency, even the mopping pressure and moisture of the robot via this app, so that you can get the most flawless floor in just one click! [Spot Cleaning] Only one specific area is dirty? You can select that one place on the app, and Freo will head out to clean! [Map Management] Merge and divide rooms as you want! You can even set no-go zones to make sure Freo doesn't intrude! [Customized Cleaning Reports] At the end of each cleaning plan, you can see how Freo made your floor spotless through a customized and engaging short video!
Works relatively well now
Earlier versions had issues with network connectivity, touch responsiveness, and area creation. I haven’t encountered any of these issues in the recent past, so I’m guessing that they’re fixed. The app is easy to use and pretty intuitive. The only quirk that I randomly encounter is the loss of cleaning option buttons in the room/area selection screen after the app has been open for a while; closing and reopening the app fixes it for me.
United StatesStuck on Send Account Verification Email
I received my Narwal Freo X Ultra three days ago, but it has been a useless lump since because the app never sends me an account verification email. I got the unit, downloaded the app, selected my country and language, entered my email address and hit a “Send” button to send an account verification email. A box popped up for a second and the “Send” button turned up a “resend” countdown, but no email came. Checked my spam folder. No email. Called support. They walked me through it again. When it still didn’t work they had me try an alternate “Gmail” account. Still no email in inbox or spam, he said he’d “escalate” the problem and I got an email to that effect at the email address I had been trying to register an sc point with. After a day with no response (not even a “we’re working on it” email, I replied to the escalation email with a detailed description of my problem in case the tech missed any details, I got back a “thank you” email, saying they’d forward my details to their technical team. Two days later now and still no communication. I tried the Narwal T10 app hoping I could use the same account for the Freo, it registered my account perfectly but alas, I can’t use that account with this app. So as of right now, I cannot recommend any Narwal Freo product or this app because you may wind up in the same boat as he with a useless pile of plastic taking up space and no one in support seeming to feel obliged to communicate with me.
United StatesNo connection to the app
I cannot connect the vacuum to the app. I have done every suggested method multiple times. I’ve had it only for a few days, but this is becoming increasingly frustrating.
United StatesPoor map list management
It’s very frustrating there isn’t a way to easily switch between floor maps. It advertises that it supports 4 floors but it’s difficult to switch between different floors and you lose the ability to clean by rooms. Very disappointed with the app!
United StatesGreat robot and app
Just purchased. Was worried after all the poor reviews about the app. It was VERY simple to setup the robot and the app. It mapped my 3,000 sqft house in about an hour and it was off and running after that. I set up room names, established how I wanted it to clean each room and other various settings to customize how I want it to clean the house. I didn’t experience any issues with setup or cleaning. (So far, all is good).
United StatesApp is trash
Device is nice, for the price though you would expect the app to be a bit more fleshed out and functional. May return, jury still out
United StatesShameful app for a $1,200 vacuum cleaner
Really trash
United States
-Support for new model Narwal Freo X Plus -Fix some known issues and optimize the user experience.
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Lifestyle Apps
Similar Apps