United StatesIf you’re looking to rent an apartment with Blueground, please visit our website, www.theblueground.com Blueground offers beautifully furnished and thoughtfully equipped apartments for a month, a year, or even longer. Our move-in ready homes are all specifically designed to help people show up and start living. From day one, this app will be your guide to your new home. It will answer any questions you might have about amenities and apartment access, as well as provide info about your new neighborhood. Whether you want to report a problem, request a service, schedule cleanings, speak with the support team, or plan or check your booking details, it can all be done via the Blueground Guest App. In order to create a tech-powered living experience, we’ve created this user-friendly app designed to make every tenant’s stay frictionless. It puts all of the most critical information about your Blueground apartment right in the palm of your hand. How It Works After you’ve booked with Blueground, access the app using the same email address used for your reservation. Once you’re in the app, you’ll be able to communicate with our team and enjoy peace of mind in your new home. App Features *Everything you need to know about your stay: Find important details about your property, such as the address, entrance instructions, Wi-Fi password, and building amenities. There will also be neighborhood advice and maps so you can start planning your commute right away. You can even get walking, driving, and public transit directions to wherever you’re planning to go. *Make and manage requests: Whatever you may need, just make a request through the app and our team will respond as quickly as possible. For instance, when you want to schedule an apartment cleaning, or when there is a maintenance issue that needs our attention. You’ll be notified whenever there is an update on one of your requests or reports. *In-App messaging for ongoing support: Speak with a dedicated Client Experience team member in real-time via our in-app instant messaging feature. Your personal notification inbox will house all incoming messages. Whether you have a complaint or just want to share feedback, we look forward to hearing from you!
Latest version of app doesn't work with IOS 17.2.1
Updated app does not work
United StatesAbsolutely terrible experience
Have stayed in Blueground for over 6 months previously and was a repeat customer. This time it was a terrible experience. The home had a taped showerhead that was leaking water, restroom was not working, no heat or cooling in near zero temperatures outside, non working wifi, missing basic amenities that blueground provides for the first couple of days, dirty apartment (huge egg splatter on microwave). It was totally unlivable coupled with loud construction noise outside. When I felt compelled to leave within 15 days even though I had prepaid for the whole month, support never responded to the messages. Even now 2 weeks after vacating ahead of schedule I haven’t heard back from support. Really traumatic experience and definitely wouldn’t recommend.
United Statesdon’t
the place i rented from that organization had broken tiles in eve bathroom, work paint everywhere, leaky windows, and i had to get rid of cockroaches in the kitchen I haven’t received my deposit back one week after moving out and their staff acknowledging that there was no issue with the place
United StatesApp doesn’t work for IOS
I’ve downloaded the app three times to my iPhone now, and all it allows me to do is link with my own email. Blueground informed me that there was an IOS version at the App Store. Not that I have found.
United StatesTerrible service
Don’t even think about renting a home from them. If you have problems noone is going to help you.
United StatesRacist and prejudice
By and far the most discriminatory app/staff u could ever find on the app store. The staffers are constantly emailing u checking on u since they own the place and are paranoid and will always do inside deals with the buildings main management to spy on u. They control and operate ever facet of your stay making it feel claustorphobic and untrustworthy. Blueground makes up the rules and its code of conduct as they go, and u have to cater sweetly to their woke babysitting customer service even when the tiniest thing goes wrong.
United StatesOutrageous claims on missing items
My elderly parents stayed at a unit for 4 weeks rented thru Blueground. After their departure (and return to Asia) they are claiming that my parents took multiple kitchen items and even a vacuum cleaner from the premise, and are trying to charge us $372 for the supposed missing items. Whatever the cause may be, it seems there is a big gap in their service and I would advise against anyone from using their service.
United States
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