Blue by ADT’s DIY home security system can grow and move with your evolving needs. Set up a Camera Only system or create your security system. It can also talk to your compatible smart home devices for a seamless experience. Get secure mobile access to your Blue by ADT system and control your smart home from your mobile device. You can create rules, alerts, manage users, access your cameras, saved media, and history of events all from your app remotely. Receive custom push notifications and emails for events around your house like arming, disarming, sensor alerts, camera motion, doorbell rings, or even if your garage door has opened. Use the FREE mobile app to: - Arm and disarm your system from anywhere - Stream live, record video, and take snapshots from your security cameras - Download and playback saved media from your security camera - Check the status of your system - Turn on and off the lights, lock/unlock the door, adjust the thermostat, and open/close your garage door with your security system - Manage your settings and profile, set up and edit custom alerts, so you receive notifications via email or Push - Set up custom Rules - View a history of events - Check on the crime map of your area
Unreliable- Can’t Trust During Emergency
iOS 17.4.1 - here are the following bugs that have not been addressed in the 3 years I’ve used this app. -Set alarm page set on “initializing” forever. You can’t turn on or off your alarm. Shutting down app and reopening fixes this. -Opening app for normal use post authentication takes you to login page. Closing and reopening app bypasses login page. -Live video feed stuck on buffering for long periods of time. Some days it never works. -App does nothing when entering PIN (alarm/devices page). Closing and reopening app fixes this. -Inaccurate “history” of events. Missing so many events that happened like door/windows opening, camera motion. Once my contract is up I will be leaving ADT for another company solely bc of how bad this app is. Can’t trust it to work when I need it.
United StatesThe Worst
It never works!!!
United StatesIt is terrible
First, the system frequently loses connection, sometimes for days. We test our WiFi and there’s no issue, the system just doesn’t want to work. That’s a different story. But the app…oh the app…I keep getting signed out, it won’t add trusted devices, you log out and it automatically logs back in on its own. But my favorite is if you can’t get it to sign in if you just close and open the app a bunch of times it will just sign you in automatically. Super secure and easy to use, insert eyeroll. 1 star, don’t recommend, can’t wait to cancel our subscription.
United StatesIndoor and outdoor cameras
They have a 3 minute delay, that’s if they decide to work. The batteries for the outdoor cameras last about 24 1/2 hours. Horrible service. There is always a glitch in the system that constantly sends me notifications that my fire alarm is going off or my carbon monoxide alarm is going off.
United StatesTerrible service
I have to call a rep for everything. Camera works whenever. Customer reps are unethical. I need to report my experience to the FBI. I cannot make changes to my own account. I always have to call these idiots who could never assist with anything
United StatesFaulty sensors
Sensors are faulty and alarm went off randomly.
United StatesUnsatisfied customer
This is the worst service and the customer service is also very bad.
United States
Bug fixes and performance improvements
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