United StatesAladdin Connect® allows you to monitor and control your garage door from anywhere. The Aladdin Connect® app works with any Genie Wi-Fi-enabled garage door opener or retrofit kit and can be set up in minutes. The app controls up to 20 garage door openers or retrofit kits and allows you to do the following: • Open or close the door from your smartphone • Check whether the door is open or closed from anywhere, using your smartphone • Get notified if your door is opened or closed and customize notifications • Add up to 20 family or guest users and get notified when they operate the door • Set up rules to automatically notify you or close the garage if the garage door is open at night or open for a long time. • Connect to leading smart home and voice platforms For more information, visit http://www.geniecompany.com/aladdinconnect/
Counter intuitive
After having myq, I noticed that I got spoiled by the easy of use. Connecting the retrofit kit to the app is a nightmare. I understand it’s difficult to consider all situations but the whole thing was just difficult. My door still says closed when it’s actually opened.
United StatesUpdate
I updated this app as instructed by Aladdin. Before the update I had no issue now every now and then my opener goes offline. Never happened with the old app. Nothing has changed with my IT gear on my end.
United StatesWorked great for awhile
Mine worked the first two years. Upgraded my router and three phone calls to customer service and it will not connect. The hours are east coast so I have to come home early to make the call before they close. I can’t park in my garage with a ladder in the middle trying to set this up again. Super frustrating!
United StatesTerrible app and performance
The Bluetooth capability just froze and will have reset. What I can’t believe is the recommendation is to check the user manual. Now I have to go find it. And finding it online is a pain. More importantly, why doesn’t your app have a quick link to the pdf of the users manual. Unbelievable.
United StatesWhen it works…….and then…ugh!
When it works it’s awesome… But at least quarterly I have to reconfigure the Wi-Fi to the door because they upgraded the app or some nonsense…it’s such a poorly architected app and receiver that they can’t keep it on line during an upgrade. Believe me if there was a better option I would take it, this is piss poor implementation.
United StatesMyQ who?
Soooo glad that Genie is the anti Chamberlain with their Alexa support! I wish we had the option to NOT need a voice passcode for open commands though. The app just needs a little more graphical polish and it’s a premier product. Replacing all my Chamberlain/Liftmasters with Genie (4).
United StatesAwful after update
Unit doesn’t show up in the app half the time. They tell you to swipe down to make it re-appear(??). Door open alerts don’t work. Not reliable anymore.
United States
Bug fixes and enhancements
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