United StatesConnect with health-care professionals from the comfort of home! Your health is important. Lumino Health Virtual Care, provided by Dialogue is here to help. Access one of Canada’s largest virtual care team of doctors, nurses, nurse practitioners and other care professionals at your fingertips. Get personalized care, within minutes. You can connect by chat, audio or video. With Lumino Health Virtual Care you can: • Chat with a health-care provider through secure video • Get help with prescriptions • Connect with mental health specialists • Speak with other health care professionals (e.g. nutritionists) for a fee. • Add your eligible dependents (they have access to Lumino Health Virtual Care too!) Access. Convenience. Peace of mind. Lumino Health Virtual Care from Sun Life is provided by Dialogue. As an Apple HealthKit or CareKit user, you may optionally integrate your step tracking data to enhance your experience related to wellness goals and challenges.
No support.
I have tried for 3 weeks to get a prescriptions filled to no avail. I was set with a virtual appointment. I cancelled meetings to attend and no one showed up. I sent an update asking why no one attended a scheduled medical appoint and still waiting for a simple reply. Mind you these were for blood pressure and post cancer treatment meds. Having worked in implementation of healthcare systems globally this is worse than some developing countries I have worked in.
United StatesAll chatbots, no doctors
Designed to harvest health data and then deflect medical concerns. I have tried to connect to a healthcare worker supposedly accessible through this app that my employer pays for and I am always told to visit a local clinic, which doesn’t exist where I live, instead. Useless and a horrifying corporate creep into the Canadian health care system. Politicians are accepting money in exchange for our health and lives. The highest corruption.
United StatesUtterly useless
They use chat bots to answer forms and collect your data but you will never be connected with a real doctor. I live in an area with a doctor and clinic shortage and desperately need a human to triage multiple issues. The chatbot will pump you for info and then tell you at the end to go to a clinic that doesn’t exist or has no appointments for months. What is the point other than to let them harvest your health data? Will be writing my HR to tell them to dump this “perk”.
United StatesI don’t think anyone is actually staffing their help lines.
Tried to setup an appointment and gave up. Got a message back 2 weeks later, responded and put back in the endless loop and confirming your phone number, address, doctor etc.
United StatesAbsolutely brilliant.
Fast scheduling and response. Efficient and effective care. Respectful team. Really a great experience.
United States
Thank you for choosing Lumino Health Virtual Care! This release includes some bug fixes and performance improvements. Make sure to update your application to take advantage of the latest features.
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