United StatesThe Aetna International Mobile app helps you stay on top of your health care whenever and wherever it works for you. With just a few taps, you'll have secure access to your benefits information and be able to: • Submit claims without needing to download or print forms • Update and track your existing claims • Search for in-network care providers and facilities by city and country • View your policy details and plan information Manage your health care in one easy place with the Aetna International Mobile app. You can log in using the same username and password that you use to access your secure member website.
needs work
not ready for release. use the browser
United StatesAwful app
Terrible app. Very NON-intuitive, crashes often, takes a long time to submit claim. If iPhone is in dark mode, can’t read some of the text in the app. It was made without any concern for user experience.
United StatesUseless App
Can’t submit claims, view plan documents, or look up nearly any information. Useless.
United StatesFeatures don’t work
Cannot submit claim using app as a feature doesn’t work. Submitted case to look into and response from IT team was to use online website instead. Obviously, I am doing that but the reason for using apps is ease of of use so am not impressed that the solution is not to use the app instead of fixing the app.
United StatesNeeds a Complete Redesign
This app is slow and the UI honestly feels like it was made by college students. My phone is in dark mode and some of the buttons are showing up black and very difficult to read. Submitting a claim takes almost a full minute after clicking the final Submit button.
United StatesAwful app
Terrible app. Very NON-intuitive, crashes often, takes a long time to submit claim. If iPhone is in dark mode, can’t read some of the text in the app. It was made without any concern for user experience.
United StatesBeen using it for several years and it’s full of glitches
I’ve had Aetna International for about 5 years and the app is full of glitches: 1) when you go to send your ID in pdf format the app closes down; 2) now I can’t submit claims as it always has an error message. It’s 2022 time for Aetna International to update the app to work better and have Face Id!
United States
The latest version of the Aetna International Mobile app includes performance enhancements as well as robust NEW Well-being section which features mental health, well-being and global resources. These materials are provided as both self-guided and through professional resources. These updates continue our goal of making it easier and more intuitive for our members to find and manage their care.
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