United StatesNow there's an even easier way to manage your pet insurance policy with the Pets Best Mobile App. Easily access your pet's benefits, submit claims, and connect with veterinary experts through our 24/7 pet helpline wherever you go. With an updated design, the Pets Best Mobile app allows pet parents to: · Log in to your Customer Account using Touch ID® or Face ID® (on supported devices) · Access and manage your pet’s benefit information on the go · Easily submit claims by taking a picture of your invoice before leaving the vet’s office · View, update, and check on your claim status · Receive push notifications and reminders on submitting claims, policy information, payments, and more · Connect with a veterinary expert 24/7 for answers to all your pet health related questions · Add new pets to your account, and more! Pets Best, a leading U.S. pet health insurance agency, offers pet insurance plans for dogs and cats. Learn more about us or get a quote and enroll your pet at www.petsbest.com. Pets Best is a CareCredit solution.
App doesn’t work
Need I say more? Nothing loads. Click on “submit a claim” and then it asks me to pick which pet and nothing loads…
United StatesDoesn’t work
Good insurance. BUT the past few times once you select submit a claim then who is the claim for and the page is blank, my pet does not show up.
United StatesLove the insurance - hate the app
This review is not a reflection of the pet insurance just the app itself. I almost can never get this app to open or work at all, I always have to submit claims on the website which is frustrating. I love the ease of using an app. I have been very happy with the insurance thus far. I think a lot of the complaints are people not reading or understanding the policy. For example, many people seem upset that the preventative plan didn’t cover ALL of the preventative care when it very clearly tells you the amount it is going to cover for each thing and PetsBest is very upfront about this. It never claimed to cover all preventative care 100%
United StatesApp never works
The insurance company has been so far really great, but their app is useless. It never works properly. Since I’ve downloaded it almost a year ago, it’s never worked correctly.
United StatesFix your app!
Please!
United StatesLove the coverage hate the app
The app is the absolute worst and never works. I love the coverage but absolutely hate the app.
United StatesPets best insurance good, app bad
I appreciate pets best insurance, but their app is too slow. It’s the only app on my phone that operates very sluggishly and times out before it loads. Please, make the app work faster. I never get my claims in because I wait so long for the screen to come up that I forget I’m trying to submit a claim.
United States
• Relocation of referral link • Resolution fixes • Notification enhancements
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