United StatesNow there's an even easier way to manage your pet insurance policy with the Pets Best Mobile App. Easily access your pet's benefits, submit claims, and connect with veterinary experts through our 24/7 pet helpline wherever you go. With an updated design, the Pets Best Mobile app allows pet parents to: · Log in to your Customer Account using Touch ID® or Face ID® (on supported devices) · Access and manage your pet’s benefit information on the go · Easily submit claims by taking a picture of your invoice before leaving the vet’s office · View, update, and check on your claim status · Receive push notifications and reminders on submitting claims, policy information, payments, and more · Connect with a veterinary expert 24/7 for answers to all your pet health related questions · Add new pets to your account, and more! Pets Best, a leading U.S. pet health insurance agency, offers pet insurance plans for dogs and cats. Learn more about us or get a quote and enroll your pet at www.petsbest.com. Pets Best is a CareCredit solution.
Claims?!?!
I usually don’t write reviews for apps, but I’m feeling, more and more every day, that this company is a scam. I have submitted claim(s) for my dog, and it’s been over 3 weeks since I’ve heard anything back. I called customer service on week 2 and they told me “It can take up to 15 days for claims to go through”; meanwhile, I’m on day 21 and my claim status has not ascended a single step. Not only will you have to pay your vet bill without getting reimbursed in a timely manner, but you’ll also have to drain yourself by paying their monthly subscription. I’m definitely not happy with the service I’ve received so far. I’m hoping that things change for the sake of my fur baby… but I guess we will see.
United StatesNot seen any reason for this
I have not been reimbursed for a thing in two years so far so I think it is definitely not worth it at this point. Will cancel soon if not reimbursed for current claim
United StatesApp doesn’t work
I love the insurance but the app itself is slow and nothing ever loads. I constantly have to go through the website to view my information
United StatesInsurance is 5 stars, App 0 Stars
What a shame for such a good company to have such a clunky app. I cannot even begin to describe how unintuitive it is. It freezes all the time, logs me out almost immediately, won’t load my pets on the home page, the navigation is really confusing to me, and I’m on the computer and apps all day at work. It’s just not a good functioning app. Submitting a claim is almost impossible and takes typically 5-6 tries for me to get lucky it doesn’t freeze and crash. And to top it all off, the times I’ve emailed tech support the reply I get is hilariously snarky and defensive. Uhhhhh… okay! (?) Get down with your bad selves, I guess?
United StatesApp is absolutely useless
Can’t even log in to my account using the app. Sat there for 10 minutes waiting for log in to go through and it never did. Goes through instantly on website, so I suggest sticking to that.
United StatesService is great. App is complete trash.
Such a pain to have to go to desktop to submit claim. IOS app is terrible. I’ve had to abort and move to desktop for my last 3 claims. Super clunky. Once you choose a receipt from your photo album it just leaves you hanging - no “submit” option.
United StatesAlways couldn’t log in
Every time I open the App, they can’t automatically scan my face to log in? Having this problem every single time! Very frustrated!
United States
• Relocation of referral link • Resolution fixes • Notification enhancements
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