**What’s new: Updated design and improved functionality based on customer feedback** Make it simple to manage your home loan, with everything you need at your fingertips. Enjoy complete convenience with 24/7 access to your account(s) and the ability to: - Check your current loan balance - Keep track of loan payments and activity at a glance - Set up automatic, recurring monthly payments or make a one-time payment - Download and view statements and documents, making it easy to go paperless - Get payment reminders - Manage escrow, tax and insurance - Get available refunds with eDisbursements - Log in securely with fingerprint authentication - Make principal reduction and escrow shortage payments - Calculate ways to adjust and save on your payments - View/pay multiple mortgages *App available in Spanish./App disponible en Español. Pennymac Publication Rules PennyMac Loan Services, LLC does not pay or otherwise provide compensation for reviews/comments. All reviews/comments are subject to the disclaimer provided prior to posting and become the property of Pennymac once submitted. We reserve the right to validate, remove or republish your reviews/comments at any time. Equal Housing Opportunity © 2023 PennyMac Loan Services, LLC, 3043 Townsgate Rd, Suite 200, Westlake Village, CA 91361, 818-224-7442. NMLS ID # 35953. For licensing information, go to: www.nmlsconsumeraccess.org. Trade/service marks are the property of PennyMac Loan Services, LLC and/or its subsidiaries or affiliates. Arizona Mortgage Banker License # 0911088. Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. Colorado office: 5500 South Quebec Street, Suite 260 Greenwood Village, CO 80111, (877) 215-2552. Massachusetts Mortgage Lender License # MC35953. Minnesota: This is not an offer to enter into an agreement and an offer may only be made pursuant to Minn. Stat. §47.206 (3) & (4). Licensed by the N.J. Department of Banking and Insurance. Licensed Mortgage Banker-NYS Department of Financial Services. North Carolina Permit No. 119504607, 119505929, 119506567, 119506570, 119507419. Rhode Island Licensed Lender # 20092600LL, Loan Broker, and Third Party Loan Servicer. Texas office: 2201 W. Plano Parkway, Suites 150 and 300, Plano, TX 75075. For more information, review Pennymac’s state licenses and important notices. Co-op loans not available. Some products may not be available in all states. Information, rates and pricing are subject to change without prior notice at the sole discretion of PennyMac Loan Services, LLC. All loan programs subject to borrowers meeting appropriate underwriting conditions. This is not a commitment to lend. Other restrictions apply. (02-2023)
Penny Mac upgrading
Penny Mac has changed a lot of the processes for making payments since I first started with the company and I really appreciate the new changes and also security levels that be made
Good calm Sr Op Specialist
Chris J was awesome and remained calm while I navigated updated online program. Thankyou so much for your patience!
Worst Mortgage company
It is a horrible company with horrible customer service and practices. They are extremely illegal in their practices. Their application doesn't even let you log in correctly. They messed up my payments and then dared to charge me a late fee for their system's incompetence. If you have this mortgage company wait and refinance when it's reasonable and leave them, anyone else is better; it's the worst. Their managers hung up on me explaining my issue.
Payment processing
For some reason your payment processor lost my account that I’ve been using for over 3 years and tried making me pay from two other accounts that I use for emergency only. Hopefully your system doesn’t do that again. That’s why I gave you a 3 star. Otherwise it has been a 5 star rating
The latest update
You guys may already be aware, but the newest update to the 0auth process has been causing a few issues for me. 1) the new login screen never remembers my device and the alert pops up every time I log in. 2) I can’t use faceID anymore with the native IOS. 3) the latency for the home page loading after I login has been really bad. I know migrating to a new auth provider is no fun, so best wishes! Thought you should know.
This is your idea of an update?
You delete my account data and login and then make it impossible to select ‘agree and continue’ from my phone. Just sell my pain to someone else, you people have no clue how to do anything.
New website
What is there to add… other than it’s worse than the old one and sucks….
In this release, we've made some minor enhancements and bug fixes. We're always listening to your feedback and making improvements, so turn on automatic app updates to get the latest. Go to Settings > App Store, and toggle on "App Updates".
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