SmartFind Express

I do not know how the company gets away with charging school districts money to use this absolutely horrible app. It does not work. It has not worked in about six months. How it has a 4.5 rating is beyond me. This is absolutely ridiculous! You can’t even pick up jobs. This is unacceptable! Anyone that says that this app is working is lying . They must work for the company. Absolute garbage. Sometimes takes hours to see jobs. Does not update appropriately and it is slow as dirt. It only shows the first column of jobs. After that, the app searches and says, “Fetching data from server” FOREVER and the gives me an error message “! timeout of 32000ms exceeded.” I called the sub off and they said no one else has said anything, but looking at these comments, I am not the only one having trouble. This has been going on for about a month. The app is unusable. What is the point of having it if it does not work? I have tried uninstalling and reinstalling twice on iPhone 15promax. It did not make a difference. I also tried using my 2020 LG G8. Same problem. Please fix this issue. Is works on the computer, but NOT on the phone app. I have used at lease 6 different networks too. Same problem. Ridiculous.

Pickie LooMon, Apr 22, 2024

United States

SmartFind Express is fine. It’s just barely fine. But it is also a perfect example of what is wrong with the app ecosystem these days. Developers provide solutions without really knowing what the problem is, and so the results are these generic platforms that do a couple of things okay, but fail at Dieter Rams’ instructions to design for the customer first and foremost. And the fact that most people give it a 4-star rating shows just how helpless and dependent we are on third party developers. Is SmartFind a mostly-functioning app that is better than a live operator calling a phone tree every morning? Sure. But its users have had the same complaints for years, and no one does a thing about them. Connectivity: Users are randomly signed out, for alleged security reasons. Basic database interpretation: When a job is canceled, one might get a notification that the job is no longer available. But selecting the “acknowledge cancellation” option creates a message that the job is no longer there to delete. Or worse, the wrong job pops up. I’m supposed to acknowledge that Job A was cancelled, but it shows me Job B when I try to accept the cancellation. That’s just lazy programming. On the web version, the notification window that one must wait ten seconds to check again for jobs actually blocks the tab headers that allow the user to switch to a different view. Interface with single-sign-on services. I’m presently stuck in a loop where signing in via our district’s Microsoft account returns me to the sign-in page. Closing the app (simply closing it, not quitting it) requires me to reload the district’s code. This happens frequently with this app. Design: Again, lazy development here. Does not appear to use dynamic fonts and is not optimized for the device in hand, so half the time you can’t read a prompt, the other half the text bleeds out of the box. It’s all so depressing. There’s no excuse for software development to be where it is right now. But users have been numbed into submission, so “barely good enough” passes for four stars. Sad. (Going to share a secret: There’s a 10 minute inactivity timer – 600 seconds – that will sign you out if you’re not using the web app. But the timer doesn’t start if the window is not active, so you can walk away for hours, and when you open the window again, you will see the prompt taking down “… 598, 597, 596 …” Do they not do internal app reviews in this organization? Who is verifying that a new feature does what it is supposed to do? )

MileHighDevsSun, Apr 21, 2024

United States

I do not know how the company gets away with charging school districts money to use this absolutely horrible app. It does not work. It has not worked in about six months. Howitz got a 4.5 rating is beyond me. This is absolutely ridiculous! You can’t even pick up jobs. This is unacceptable! Anyone that says that this app is working is lying . They must work for the company. Absolute garbage. Sometimes takes hours to see jobs. Does not update appropriately and it is slow as dirt. It only shows the first column of jobs. After that, the app searches and says, “Fetching data from server” FOREVER and the gives me an error message “! timeout of 32000ms exceeded.” I called the sub off and they said no one else has said anything, but looking at these comments, I am not the only one having trouble. This has been going on for about a month. The app is unusable. What is the point of having it if it does not work? I have tried uninstalling and reinstalling twice on iPhone 15promax. It did not make a difference. I also tried using my 2020 LG G8. Same problem. Please fix this issue. Is works on the computer, but NOT on the phone app. I have used at lease 6 different networks too. Same problem. Ridiculous.

Pickie LooThu, Apr 18, 2024

United States

You can browse and accept jobs. It also shows you completed and future accepted jobs. A good time saver.

vendettafranzFri, Apr 12, 2024

United States

The app is not easy to navigate. My biggest problem is that it sends me endless lists of jobs and not just the schools I chose to work in. It also lists areas of qualification that are incorrect, but I can not edit them. I have called Kelly almost daily and sent numerous emails, but no one responds and if they do they transfer the call to someone who never answers. Very frustrating There needs to be a tutorial for who to use this app! And then the app needs to work

DmcoswfSun, Apr 7, 2024

United States

The app used to be useful but after the last update that’s changed. I’m not able to access available jobs, the app says I “timeout” after a search. I never had this issue before the update, very frustrating. At this point, I’ve uninstalled the app and gone back to using the site in a browser, it’s much more reliable that way. You might want to do the same.

RileyMMiaThu, Apr 4, 2024

United States

It used to work and then everyone in the district complained that it didn’t load jobs. Then it only did when you put in specific dates. Now all it ever says after buffering is error. Annoying!

LakersownallFri, Mar 29, 2024

United States