United StatesThe best remote support is not the one you’re thinking. Try a real-time platform able to deliver much more than just remote access & support: MSP Anywhere also provides easy and efficient remote management and monitoring, allowing a cost-saving complete intervention over your business. Taking advantage of the industry’s fastest protocol, access your Windows® OS or Mac OS® devices from any smartphone or tablet. Like thousands of other users worldwide, enjoy this app to: •Easily provide Support to any Windows® OS or Mac OS®; •Access any machine desktop as if you’re in front of it; •Chat with the remote user; •Check the remote system info; •And much, much more…
Major Improvements / Solid Mobile App
The Take Control console app for iOS works pretty well now as of August 5th, 2023. I appreciate the pull-down quick access keyboard functionality from the top. It’s implemented in a way that doesn’t take up much screen real estate. It connects to my client system and gives me quite a robust set of tooling and it reconnects on reboot. What’s more is that it’s the first mobile remote takeover app that I can stomach. This is awesome for MSPs or IT pros on the go. I believe this would be best experienced on a large format tablet given the nature of the app. Keep up the great work. Your almost at 5 stars for me personally. That is many miles ahead of where the app started development.
United StatesHorrible and never updated
How is it that we pay Solarwinds thousands per month and they give us this awkward app that doesn’t allow side movement? It’s useless and rarely updated. I’ve complained multiple times about it and they’ve done nothing to resolve the issues. We all need to use our phone to remotely connect and this app makes it impossible. Toting a laptop is required if you subscribe to NAble or Take Control. Look at other solutions if you want convenience. This is by far the worst remote control app available and we’ve used them all over the last decade.
United StatesCannot Login w/ 2FA
Cannot try or use this app, tried from different phones with the same result. I type my credentials and prompts for my 2FA code in which once typed in and click on login, it will attempt to log in and stop.
United StatesWorks well
Seems like the previous reviewer didn’t even try. This works very well - as well as any remote management product works on an iPhone screen. Yes, it’s small because the iPhone screen is small - you can zoom just like any iPhone app. You don’t get a mouse because the iPhone doesn’t have a mouse - but you can treat it like a touch screen or have touch pad like control. Everything is there. I can connect to any of my remote computers from the road, the baseball stadium, whatever and provide remote support - including chat and system controls, registry editing, forced reboots … all the same control provided by the PC/Mac client for Take Control. Good product and stable.
United StatesCounterproductive
In a world of IT, especially in 2022, where technology brags about being at its peak, and this company gives us tools so that we can be fast and efficient as well as cutting edge to serve our customers and IT, when you open up this app, really much can’t do anything except look at it with a magnifying glass as it Has to stay small, and at that point, no reason using it at all. They probably will say, well it might be his phone, I don’t think so. I have a 13 promax with 256 GB memory, brand new, super fast, and still doesn’t work
United States
• The Console now logs in through a Web page. This will allow the utilization of more authentication providers in the future. • The timezone and time formats displayed now respect the settings from the Admin Area. • Improvements to the login process for the Passportal integration. • Fixing of small UI bugs and general UI improvements.
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