MatrixCare for Home Care is an electronic health record/electronic medical record (EHR/EMR) app that enables Home Care organizations to enforce best practices that maximize compliance, improve client outcomes and increase efficiencies. It’s designed to enable Caregivers to have the ability to document services at the point-of-care to ensure accuracy and compliance, without compromising the care of the client. It allows Users to access their schedules and client information at the time the care is provided. Current Features: View Schedules (daily, weekly) View Client demographics information Get directions to Client’s home Complete Electronic Visit Verification (check-in, check-out using GPS) Document services/care provided Capture Caregiver electronic signature Ability to capture Client signature Receive notifications/updates from the office or agency
Clock Out Issues
Upon obtaining my clients signatures and trying to clock out, Matrix will first claim to have successfully synchronized but sometimes later refreshing the page will show it did not synchronized at all but instead come up as no signature obtain, no tasks done, and still on the clock. Matrix has a problem with clocking out which has constantly created issues with my experience.
United StatesWorthless
Freezes after clicking “sign in”, even after uninstalling and then reinstalling. Plus can’t find it in settings on my Apple iPhone. ???
United StatesNeeds work
Sibling no longer showing up on the schedule
United StatesCan’t believe they use this
This app word about -80% of the time. I understand caregivers, providers etc have to use this now to verify work but why can’t they compromise to update with the latest software and ease of access for us. It is very tedious and annoying to have to call and fix everything the app did not properly sync on top of the app crashing randomly.
United StatesSchedule updates
My supervisor tells me she updated schedule, I refresh, close app, refresh all to no update. It’s frustrating not to be able to rely on my schedule in matrix
United StatesGlitchy
Everything about this app really needs to be fixed I have to constantly refresh and sometimes my dates do not show up as well as it always glitching out the times on my end. I make sure to always double check when I put my schedule in and it still sometimes glitches out my times.
United StatesHorrible App
I use this app for home health care and it’s barely functional. If I could give it 0 stars I would. The paper timesheets were better.
United States
Bug Fixes and Improvements
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