United StatesUnitedHealthcare® LEAN™ is an electronic Medicare enrollment tool for UnitedHealthcare sales agents. LEAN helps licensed sales agents (ISR, ICA and EDC/FMO) assist consumers with the enrollment process by providing an easy-to-use electronic version of the Medicare application for all major UnitedHealthcare plans, including Medicare Supplement.
Does not sync
The Lean app does not sync your applications properly. Once you call the phd, they have little knowledge on how to fix such a crucial problem. So far, I have three applications holding time, effort, gas, and inconvenience to a client because of this issue.
United StatesDid not work today
Captured SOA, enrollment, and HRA with client in an area with no internet service. Thought no problem, I have 24 hrs to sync it. But the sync kept failing. Chat with PHD told me to clear the cache on the app in settings… which wiped everything I was trying to sync out. Back to the drawing board. I will say the app normally does work for me and I love it.
United StatesI Phone Xs Max
I cannot get this to set- up on my iPhone?
United StatesUnusable on IPhone.
Can’t see half the screens.
United StatesVery feature-rich
I am especially pleased with ongoing effort to add more and more new features to this enrollment app. It’s very easy to use and the offline features help my productivity while on the road.
United StatesGreat App
I’ve been using this app for over a year now and it has proven to be huge time saver. I had worked for a previous insurer who had an e-app system that took almost twice as long to complete an application.
United StatesSSN Field for Dual Apps
This version is more reliable than previous versions. I haven’t had any issues so far. However, NC Medicaid requires a SSN for Dual apps and there isn’t a field on the application in LEAN. In the past it hasn’t really been an issue bc PHD looked up the SSN. It seems like apps have been pending longer because they are calling the client to ask for the number. As soon as the app hits Jarvis I have been calling PHD to give them the SSN to put in the app notes. If there was a SSN field that would trigger, if you select a NC Dual app, I think it would save time for PHD and the app process. Even if there was an optional SSN field for all of the LEAN apps that would be helpful. Maybe under the question that asks if the prospect has Medicaid, there could be an optional field to enter a SSN beside the Medicaid number field. Not sure which would be easier but I think it is an important change.
United States
Minor bug fixes and improvements
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