United StatesGoToAssist (Remote Support) lets you quickly and easily deliver support to desktops and mobile devices from your iPhone or iPad. Support your customers when and wherever they need help. Features: • Unlimited live support that works seamlessly behind existing firewalls • Screen sharing and remote control of supported devices • Unattended machine access • Intuitive touch and gesture controls • Pinch to zoom • Full keyboard functionality, including special keys (Alt, Ctrl, etc.) • 128-bit AES encryption and end-to-end user authentication • Connects over 3G/4G and Wi-Fi • Free 24/7 support Get started quickly: 1) Download and install the GoToAssist app on your iPhone or iPad. 2) Log in with your GoToAssist account. 3) Tap to create a support session and then send your user an invitation to connect.
Please, for god sake, UPDATE THIS APP
Hasn’t changed in almost 5 years. Please update!
United StatesAbsolutely Useless
Never works correctly.. just spinning constantly.
United StatesV5 support going to exist?
This apps been left for dead. What is going on?
United StatesI want to be a fan…
Where is v5? Why no upgrade to service in v4? Why does it disconnect in iPadOS Stagemanager ? I predict you will continue to lose customers to competing products if you do not address these issues in a timely manner. Unfortunate, as I know we are reviewing other products ….because you do not address these issues in a timely manner.
United StatesWhere is v5 supported app ?
App needs help and where is the v5 support already? You guys push the narrative to push everything to v5 but the app won’t connect to my v5 devices. I should never have deleted my v4 devices. Very frustrating
United StatesWorks, but could be better
As a 35 year computer tech that’s been using GoToAssist for years to support my clients, this app can be a lifesaver. I definitely prefer doing it from a computer, but if you’re on the road away from one this app can really get you out of a crisis. The login is the worst part though. Having to toggle to another app for the MFA login is a pain and sometimes fails. Honestly though, I would rather deal with that than not have access. Although having to jump between apps on a phone defeats the purpose of MFA… since if someone steals your phone the have access to both?!?!? I tried to setup the face recognition, but without a 2nd mobile device handy to scan a QR code I haven’t found a way to. I’ll have to set it up on my old iPad and try it that way. Overall it works as advertised. It’s not as easy as using it from a real computer, but it is usable to get the job done. There is a new v5 version available to download. I haven’t tried it yet, but my clients are all still on v4 so it’s not an issue for me.
United StatesGoToAssist v5 support how long do we have to wait?
It’s pretty ridiculous, that v5 came out so long ago and no app support. Why isn’t it on the App Store?
United States
UI improvements & bug fixes.
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Business Apps
Similar Apps