EQ Care, the leading innovative solution in virtual care, allows you to connect with Canadian healthcare providers 24/7, via encrypted text and video on our secure mobile app! Backed by over 30 years of Canadian healthcare experience, EQ Care offers bilingual (English and French) healthcare services with a unique human touch. EQ Care is currently available only through employee or student health plans. Contact your extended health benefits administrator if you would like EQ Care added to your plan. Unlike traditional clinical settings, EQ Care's Click-to-Care service offers immediate assistance, flexible scheduling and same-day visits—even in a crisis. Our Care Managers are friendly and compassionate professionals who can speak with you live, assessing your unique needs. EQ Care has the ability to schedule appointments and get you fast access to: • Medical testing • Specialist consultations • Prescriptions • Safety information about COVID-19 Our advanced telemedicine technology allows us to simplify and enhance your healthcare experience with video consultations with EQ Care's network of medical practitioners. You will receive a medical assessment as you would in a traditional in-person visit using the most up-to-date advances in videoconferencing. Simply install and follow the instructions on your smartphone, tablet, desktop or laptop to access a meeting with a medical practitioner via video or live chat. Receive a diagnosis, prescription, prescription counselling, and other medical consulting from the comfort of your home, office or car – wherever you are! Connect with a virtual care practitioner as a fast and convenient way to assess a variety of issues including: • COVID-19 consultations and follow-up • Skin issues (rash, acne, and more) • Eye infections (pink eye/conjunctivitis) • Mental health (depression, anxiety, PTSD, and more) • Chronic care (high blood pressure, high cholesterol, allergies, asthma, acid reflux and more) • Urinary tract infection • Prescription renewals • Allergies • Headaches • Stomach aches, diarrhea, vomiting • Non-urgent paediatric care Note: In some instances, additional testing may be required (e.g. throat swab to detect Strep throat, or chest x-ray for chest congestion, etc.) If a hands-on intervention is needed, our care practitioners will refer you to a brick and mortar medical centre in your area. More about EQ Care: • 98% client satisfaction score • Available across Canada, in English and French - 24/7 • Advocate and “case managing” to ensure proper care planning • Medication coaching • Mental health and disability management • National network of social workers, psychologists, clinical counselors, psychotherapists, nutritionists and physiotherapists. If your phone doesn't support iOS 12, try using the web-based version of our app at https://my.eqcare.com Disclaimer: EQ Care is not a total replacement for traditional in-person healthcare. In the case of emergencies, contact 9-1-1 or immediately head to the closest hospital emergency room.
Don’t waste your money on the service
App works fine - The actual service itself is horrendous. I have been told 3/4 consults go to an in person doctor we won’t help you. This last time - clearly have a UTI , clearly need antibiotics. The consultation you have kidney stones go to the emergency. Now back pain ( light back pain) is no reason to assume kidney stones- they just want to charge you for consultation and not actually help you !!!!’ STAY AWAY
Awesome
During the pandemic I have used this app my family doctor was mostly MIA. eqcare saved the day. Please add face ID and 1password Authenticator. Thank you
Good
I like the app, but please add: password completion support (eg: 1Password), and ideally FaceID. The need to always login is cumbersome.
Rude staff
They talk a lot about empathy but the call centre agent and the nurse were super short and rude. A very rushed experience. Never again.
Great service, app needs work
First off, let me start by saying that the quality of service provided by the people at EQCare is phenomenal. They are absolutely top-notch professionals through-and-through. However their iOS app is just horrible. FaceID doesn’t work. Adding a password via a password manager doesn’t work. You have to constantly log back in, which seeing how FaceID and a password manager integration don’t work, is an annoyance. If they hired a full time iOS developper and have the app an update to fix these issues, it would be a phenomenal service.
Good service, bad UX
Good doctor services. The app is just appalling when it comes to good UX though.
Fast service
The doctor in EQ care, and the agent is very approachable! Very convenient, it’s rainy outside I can’t able to go to my family doctor, full book also... and yeah, I just call them by my iPad and, send the pictures of what is my issues about... and I got my prescription right away.Thank you! 🙏☺️❤️❤️❤️❤️
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