United StatesWelcome to the Pro Series Pumps CONNECT mobile app. We have been protecting basements from flooding for decades! Use this app to monitor, see the status, and receive alert notifications from your Pro Series Pumps CONNECT product. This app also offers product information and product support including FAQs and other options. Features: • Monitor status of your backup or primary sump pump system • Receive push notifications of potential problems • Edit alert settings of WiFi modules • Research product information • Customer support (online, phone, or email) In order to monitor the status of your backup or primary sump pump, you will need to have a Pro Series Pumps CONNECT system and a Pro Series Pumps CONNECT WiFi Module linked to a Wi-Fi network. This will allow for remote monitoring of battery, power and pump activity. If a potential problem arises, the status page will display a red warning and explain the specific problem. In addition to the status page, you will be notified via email, text message, or push notification. All three notification methods can be disabled or enabled through the app. List of Compatible Pump Systems: • PHCC Pro Series 1850 CONNECT (PHCC-1850) • PHCC Pro Series 2400 CONNECT (PHCC-2400) • PS-C22 Combination Pumps CONNECT (PS-C22) • PS-C33 Combination Pumps CONNECT (PS-C33) • Deluxe Controller CONNECT (DFC2, VSC2 and TSC2) • PHCC Pro Series Alternator (DVSA) Contact details (visible on the app download screen): Website – www.stopflooding.com Email – [email protected] Phone – (800) 991-0466
Load data error
Worked for a while but now I keep getting a “Load data error” message and I can’t see the status of my pump!
United StatesDisappointed
Alert that it is disconnected from wifi less tan 36 hrs after it is installed. At 4am. What is the point of having this if it drops the connection?!?
United StatesBeyond awful
Will not send power failure notifications, only email. Which is useless. I disconnected the wifi module and the app said the wifi is connected. Complete waste of money and clearly the manufacturer had no plans to address.
United StatesWorking Ok but not getting text alerts
Installed module yesterday. Performed system tests, everything worked fine except only got email alerts no texts. Where did I go wrong?
United StatesReally cool.
Heck yes! This thing is awesome.
United StatesDoesn’t stay connected to WiFi
This app would be good, but the system loses connection with WiFi after only a few hours and has to be reset. There is full WiFi signal strength at the pump location, and I have many other devices on the network which never lose connectivity. This app is completely useless as a result, and I feel like I got ripped off because I bought the sump pump because of the “smart” features and the email alerts.
United StatesDoesn’t work and not worth the cost.
Is it the module or the app? I don’t know but to this new user this product and app deserves NO STARS. After maneuvering through the obtuse directions to connect the two modules I bought to my internet, within 12 hours I get the message that one of the modules has lost connection. When I try to reconnect the one that lost connection I’m told to check the Wi-Fi and power connections. The system was installed yesterday! The other module is apparently working. I’m very disappointed. If you think this device is going to provide you reliable information and mean you don’t have to make as many trips to your crawl space, think again.
United States
New product information Stability improvements
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