United StatesThis App is for users of the Package Concierge system. Using the App, Residents can register their account, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information. Package Concierge is an electronic locker system used at apartment communities to manage the package delivery and retrieval process. The system contains various sized lockers operated by a touch screen. The kiosk displays all residents who live at the community to carriers delivering packages. Residents are notified of package deliveries via email, text message, or phone call. The mobile app was created for user convenience. Through the app, residents have the ability to register their account and update its information, track deliveries, scan their barcode, manage dependents, activate push notifications, and update billing information.
Notifications don’t work.
No app notifications, no text, no email. Throw the whole company away and start over.
United StatesUgly, unfunctional app
This app looks like it was made in 2005 and hasn’t been looked at since. Their website isn’t better. Sigh.
United StatesRidiculous
I have my account notification for delivery drivers set to only put packages in compartments 4 ft or below, yet the machine always opens compartments above 4 ft. This is an error on package concierge’s side. I spoke with drivers and they confirmed they have no choice on what compartments open. If the option is selected in the app, the machine should automatically ONLY open available compartments 4 ft or below. Common sense! If I had a serious handicap (wheelchair bound etc) I would have already sued!
United StatesThe App is out of date
I do not understand all these people complaining about their apartment complexes and Package Concierge in a review for this app. This people are all idiots. The app has nothing to do with the Package Concierge service. Let's just talk about this app. The app was last updated over a year ago. Despite that, they have not updated it to match screen sizes of modern iPhones. The menu for accessing your packages exists, but viewing packages in the app requires multiple taps to get to it, and doesn't really present the information in a very user friendly way. I can't really find any reason to use this app over just going to the package concierge website. You can't even set things like Vacation Mode from the app. Maybe if they had developers update this with a more modern design, it would make it worth having, but as it stands, it's just a very average app. It works. It could just work better.
United StatesDoes not respect accessibility options
I selected the option to “deliver my packages to lockers below 4 ft”, and every package I have received (about 6 packages now) has been placed in the top row of the locker at about 6 ft high.
United StatesUpdate the app
No reason when it’s almost 2023 for your app to have the resolution from the iPhone 4… update your app to support modern phones, iOS 16 and maybe Apple Wallet.
United StatesOutdate App - needs to be updated desperately
What’s the point of paying $20 to set up an account with this company if their app isn’t even updated? The app looks like it’s meant for an iPhone 5. Kind of embarrassing and the software engineers should be embarrassed in my opinion. At least update it to fit the screen…
United States
- Upgraded the application to target the latest iOS versions. - Added support for vacation mode. - Added support for contacting customer support via phone or Email from the mobile app.
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