United StatesMore power at your fingertips. With MyOncor, customers can instantly access their account and report outages, manage new service requests and receive real-time updates from Oncor. Features include: REPORT OUTAGES • Report power outage and street light issues • Check your current outage status and your outage history • Track estimated restoration times quickly from your mobile device • View outage information using current location or Google Maps MANAGE NEW SERVICE REQUESTS • Start and track new service for your construction project • Manage multiple properties and locations • Access builder and developer resources REAL-TIME ONCOR NEWS UPDATES • Read articles from Oncor’s blog, The Wire • Find important safety information to keep you and your family safe before, after and during severe weather • Receive energy efficiency tips to help manage your energy consumption and save on your electric bill • Stay up-to-date with Oncor social media accounts *To use MyOncor, you must be a customer in the Oncor Electric Delivery service territory.
Horrible App
I wish I could give it a zero star rating. Impossible to set up. Tries to force me to enter an incorrect home address. When I gave up and selected the address they forced on me, the App rejected it because it was incorrect. The App will not let me enter my actual correct address. The ONCOR App won’t let me select ONCOR as my retail provider.
United StatesThey don’t even have my provider in the system
This is a total waste of my time. It’s required that I put my provider into the system. I have tried to communicate to them that it’s not in the system and they don’t even respond. So I’ve given up and writing this review on my experience. They don’t seem really to care at all.
United StatesThe biggest crooks
What is the point of conserving energy when you still charge an arm and leg and can’t restore power in a timely manner in triple digit weather?! Oncor is a ripoff!
United StatesUseless
Can’t even get signed up. Literally looking at my electric bill for account numbers and app says invalid information.
United Statesjust a piece of ?$&@$
the app is just a trash, my 11 yr-old could creat a better one. oncor is paying millions to their developer to creat a trash, simply embarassing!
United StatesDon’t waste your time
Complete waste of time, you have some virtual assistant you have to text first, and even though all your info is on the app, you have to start all over with each and every computer or person you text. The outage map doesn’t work, you have go through all the steps again just to find out they haven’t updated or do not know. Save time and effort just go to the website
United StatesBreaks Siri if you allow Speech Recognition Access
Order iOS 16, most speech was broken. Finally figure out that Privacy & Security -> Speech Recognition had MyOncor App Enabled. My suspicion is that the sending of the speech data to the MyOncor app developers was failing, making any “off phone” Siri request fail.
United States
MyOncor is updated regularly so we can make it better for you. Please update to the latest version to use all available app features. This version includes enhancements and bug fixes to improve the customer experience.
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