My Shaw

Get the most out of your products and services with the My Shaw app. Whether you’re on the go or at home, you can manage every aspect of your account on your smartphone. From paying your bills to chatting with support, you can do it all with My Shaw. 

Restrictions 
• The My Shaw app requires a valid Shaw ID. 
• Two-step verification is required. 
• Accessible only to residential accounts. 
• Does not support My Shaw Direct accounts or My Shaw Business accounts at this time. 

Features 

Easy Login 
• Jump into your account faster with your Shaw ID or, Face ID or by just using your thumbprint with Touch ID. 

Billing Made Simple 
• Manage billing and payments for all your services in one place, including auto-payments and eBills. 
• Pay your bill in app, and save payment details for future payments. 
• Convenient and fast way to handle your bill; signing up for eBill is easy, or viewing your bill in app. 
• Need a couple more days to make your payment? Now submit a payment extension request directly within the app. 

Live-agent support chat 
• The fastest way to connect with the support you need and chat with a real representative right in the app 

Monitor your data usage 
• Keep an eye on your data and your limits with an easy-to-read visual snapshot of your data usage. 

TV Subscription Management 
• Quickly access your channel list for your TV subscription and theme packs • Manage the devices that can use the Ignite HomeConnect app for on-the-go access to your TV subscription.

Access Voicemail for personal home phone 
• Easily access voicemail messages left to your personal home phone through the app. You can listen to, archive and manage your voicemail messages on the go. 

Support Library 
• How do you program your remote? Tips on improving your WiFi network? Access a curated list of the most popular product and troubleshooting guides from our support community. 

Manage your Rogers WiFi Hotspots 
• Go farther and manage your access to over 100,000 Rogers WiFi Hotspots. 

Notifications 
• Receive chat notifications easily while multi-tasking between apps and change your billing preferences.

Functions 
• Using your Network access permissions, the My Shaw app will: 
• View connection information and see available Wi-Fi connections to enable the app to connect to the Wi-Fi network.
• Detect the network state, read the device status, detect running apps, view app history and identity to implement network preference.  

Using your device’s fingerprint scanner, and facial recognition the My Shaw app will: 
• Link your face ID and fingerprint profile to your Shaw account via the app for authentication purposes.

Submitting a payment extension request, the My Shaw app will: 
• Send you an email confirmation.