United StatesThe Shaw Home App is now called Ignite HomeConnect! You’re in control with Ignite HomeConnect from Rogers. Easily manage and protect your home WiFi and connected devices from anywhere, at any time. Included exclusively with Ignite Internet packages and Ignite TV bundles from Rogers featuring the Ignite WiFi Gateway modem in British Columbia, Alberta, Saskatchewan, Manitoba and Ontario. • Stay in the know - see who’s online at home from anywhere, at anytime • Pause or schedule WiFi whenever you choose - create Downtime Schedules or set Active Time Limits • Protect your loved ones - activate easy Parental Controls and Active Time Details for added peace of mind • Get our most secure WiFi – turn on Advanced Security for worry-free protection of all connected devices; automatically block online threats 24/7 and get alerts about suspicious activity • Test your WiFi connections - ensure you’re getting the best WiFi for all your connected devices without having to call tech support • Never forget your WiFi password again - quickly check, update, or share your WiFi password • One app that does it all – link and control smart lighting, thermostats and doorlocks from popular brands Getting Started: • Download and install the Ignite HomeConnect (Shaw) app on your smartphone • Launch the app and sign in using your Shaw ID (My Shaw account) username and password Requirements: • Ignite WiFi Gateway modem (formerly Shaw Gateway Modem) • Shaw ID (My Shaw account) username and password to access the app • App designed for smartphone use only For more information see: shaw.ca/internet
App cannot pause wifi for devices
This app needs to be fixed. The Blue Curve app worked better. You pause wifi access on a device, and the device can just reconnect without being unpaused. This is an issue because it is nice to be able to regulate kids’ access to the internet. Very disappointed with this app. Do better Shaw!
United StatesI don’t trust this app
We have been on the Shaw tech support line for weeks getting misinformation about the way the blue curve app works. When we log into the shaw Home blue curve consol from our Apple iPhone to review the devices that are logging into the Wi-Fi there is always one unrecognized device. This unknown device has an IP address and a MAC Wi-Fi address that do not match any of the devices in our household. Coincidentally, it appears on the SHAW home device list in the app about five minutes after we link the very iPhone that is controlling the blue curve console. Worse, if we pause the device, our phone continues to be connected to the Wi-Fi, but does not show up in the device list. If you try to “forget” the device it cannot be done because it says you need to disconnect it from the network first. The unknown device does not show up with a IP and Mac Wi-Fi address that matches the iPhone from which we are controlling the blue curve app. Instead, the unknown device has a 12 digit ID that resembles nothing in our possession. I don’t know if this is an error, or a security vulnerability. We tested the same process with my husband’s iPhone to similar effect. I’ve talked to about five or six different tech-support reps and they tell us it’s our problem that it has nothing to do with their software We have replaced our modem, changed our password countless times Shaw admin as well as the BlueCurve app with similar effect. I’m dictating this using my shaw Wi-Fi connection knowing that this device is not reflected as logged in from shell Wi-Fi, using the same IP address or MAC Wi-Fi address that exists on my phone. It certainly doesn’t inspire confidence. Especially when not a single tech-support rep seems to care. I have scoured the support FAQs and other online resources and there is this behavior. We did, however find a review on the App Store from two years ago that had a similar complaint. Whatever it is, it’s been going on for a while. does anybody know if there’s another tool to track device activity on your Wi-Fi that would be more reliable?
United States
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