United StatesIntroducing the Minnesota Energy Resources app that puts you in control. Anytime. Anywhere. Our new app gives you the power to get customized alerts, view and manage your account, pay bills quickly and much more – from anywhere. You asked. We delivered. Key features: Quick payment Pay your bill fast and easy. Scheduled payment Set it and forget it. You choose the date and payment method. Custom billing and payment alerts Receive alerts when your bill is due and when payment is received. Never miss a payment. Program sign up Sign up for payment and billing programs such as Automatic Payment and Budget Billing. Bill analyzer View your current bill breakdown and your bill history. Update account preferences Change or update your personal account information in seconds. Access all accounts Find all your energy accounts in one place.
Wrong billing
I connected service in Bemidji MN November 2023. When I opened the account your system added an account I closed and sold six years ago. Then your system took $291 from my checking for that old closed account. This was a mistake on your side of the business. You now owe me $292 because of your customer service wrongfully tying that old closed account to my present address. That old account was closed in 2019 and sold to other people. Now your customer service people tell me they can’t credit that wrongful billing to my correct account. I know by Minnesota law you have 10 days to return wrongfully billed accounts when it was your error. I think this disgraceful business practice Michael Monsrud
United StatesNo meter reporting on the app
I only had one major use for the app. It is not included. I cannot record my meter read. Bummer.
United StatesWhy is it hard?
Sorry, this app is not easy to use. 1. I’ve got two accounts … the app says it has linked them … but no information on second account. 2. I had auto pay set up … but a MN Energy CSR inadvertently shut it down … now I’m in the app and it says it’s in place? What gives … why do I have to waste my time chasing this down?
United StatesConfusing at the End
Have gone through digital process have a scheduled withdrawal from my acct. but it still says “make a payment”??? Confusing! Didn’t I just do that? If I press it again will it withdraw the amount twice? Would like a true confirmation not one I have to consider calling on the next day to make sure it occurred. Just my opinion.
United StatesMaking a Payment
Seriously, who doesn’t accept Visa cards? Never have had such a problem paying a bill online. * we don’t like linking our bank account *
United StatesCan’t submit a meter reading
I have to read my own meter. The only thing I wanted this app for was to be able to Submit A Meter Reading, but it doesn’t do that.
United StatesPatient service representative
The patient service rep was very good at what she does and very friendly thank you
United States
This release includes improved app performance, new usage and budget billing details, additional enhancements and bug fixes.
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