Mi LUMA is LUMA Energy’s new customer app. You can register with a residential or commercial account, the last 4 digits of the social security or employer identification number on the account, and a valid email. However, if you already registered for Mi LUMA web, our online customer portal, there is no need to register again in the app, you can use the same username and password to sign in. After your first sign in using your username and password, you can choose to use Face Unlock, your fingerprint, PIN or keyboard pattern for future sign-ins, making signing into Mi LUMA easy and quick. Once signed in, you will see the Dashboard with the current balance of the electric service account your registered. With a single tap, view the Account screen, with all your current account information, including the total amount due and payment due date. View and download your current bill in PDF format. Pay your bill using either a credit card or a bank account. Payments made through Mi LUMA app are credited the same day. The Mi LUMA app also provides a 12-month history of bills and payments, outage viewing and reporting capabilities, and an extensive set of frequently asked questions (FAQs) to help you in the transition to LUMA Energy. Simply download the free app and begin enjoying the convenience of doing all of this from anywhere 24x7.
The worst application
It works simply, in other words, if you don't want to pay, we're going to charge you anyway...because if you press the pay button and leave the option for just a moment, you can no longer pay, and you have to try again, in practical terms, another day when you remember...moreover, it doesn't have options for automatic payments...it has a cool option to see which towns are out of service, but I don't find it practical; since if the power goes out in my house, I'm going to realize it immediately, I don't have to open the app to check 🫤 because it will be obvious to see the neighborhood without power...they should focus the app on more essential and practical things..."
United StatesNo sirve
Te manda hacer login
United StatesNunca me deja accesar la app y lleva años con el mismo problema.
Deverian reconsiderar su personal de trabajo
United StatesCuenta Vieja
Con los millones que tienen no hace sentido que no te permitan remover cuentas cerradas del perfil. Tenia mas de una cuenta con ellos. Hace mas de dos años cerré una y me dicen que no se puede remover. Absurdo. Sin contar el mal servicio que proveen de electricidad.
United StatesLogin to the app is horrible…
Do the app is as reliable as the power in the Island. This app work intermittent, I do not know if the app outages competes with the power outages but neither is reliable. Every time I have to pay my bill it does not allow me to access the app or the webpage, then my payment register late by a day or 2 an it’s frustrating. I wish I could give this Company as a whole a -0 star because is garbage!!! Horrible service overall, from service in general, call center, and app. Also, I’m writing this in English i hopes someone reads it, because I doubt people in charged of this company is fluent in Spanish! You want my money? Fix the app so I can pay you!!!!
United StatesCan’t Login
Username is restricted to 30 characters and my email is longer so I can’t login.
United StatesFraudulent and Scams Energy company
0 stars! Trash company, trash customer service, trash energy provider. I am two weeks of the month with out Luma and they charge you a ridiculous amount of consumption like 5 people live with you. Calling since April 2022 objecting my bill. They keep telling you to reply emails they sent you and doing things in a circle until you get tire of complaining and at the end they cut your electricity and that’s it. After calling to complain about my consumption that was like 40kwh or more a day ( that is the consumption of a family of 5). I pay an investigation that they concluded that the meter is good they say the readings are regular and progressive and I ask them what that tells you because telling that the meter is good just because they see it on the system remotely that is the same system that the meter send the consumption report, obviously the number of consumption will be the same. First scam! November 2023, 7 MONTH LATER! I end up arguing with the costumer services because of the inaction and the high electricity bill. Serrano was the last name if I’m not wrong that tell me to get another Energy provider if I don’t want to use LUMA BUT LUMA IS THE ONLY ENERGY PROVIDER IN PUERTO RICO and I follow her advice and went solar. Same equipment in that house since January 2022 and costumer service, all of them, are trained to say the same thing all over again! And do the impossible so you can’t talk to a supervisor. They can’t do nothing they just offer you a payment plan and bring up things like you consume more because usually people consume more on may, June and July because they are more in their houses and use pools or jacuzzi! They try to justify without any proof of your consumption that back up the reading of the meter, they want you to pay whatever the meter tells them no matter what proof you have that you aren’t able to consume all that amount of energy! On December 2022 SUNRUN install my solar panels according to the analysis of energy I consume in year 2022 and on January 2023 my bill was 30 dollars February 50 dollars and since then it go up. I call again because the bill was getting in 150$ and the excuse they tell was that I’m consuming a lot because I don’t have the new meter that can read the energy that my solar panel send them. I get 30 dollars right after they install the solar panels and then out of nowhere the bills begin to go up exponentially. May 2023 they install the new meter and the bill came next month of 180$ I call again and object my bill, when they came to put the meter they damage something and came again another day to change whatever they damage and I think something is wrong with the installation and they haven’t send no one to check the meter since May 2023. Right now October 2023 350$ this month and 250 in September 2023. 1 person living in a small house without washer /dryer machine, and without hot water, I don’t even have a water heater! Then I begin to call my solar company and they tell me the system shut down a lot to protect itself from damaging because LUMA IS SENDING MORE VOLTAGE to the house. After they tell me that I realize that Luma on purpose is sending more voltage to the people with solar panels so the system shut down and in consequence of that you use more energy from them, first because the circuits of your home get overheated so more energy get dissipated and that result on the equipment drawing more energy so it can work. LUMA ENERGY HAVE A FRAUDULENT/CORRUPTED SCHEME with the voltage fluctuations so you have to pay them more than you actually suppose to consume. I CALL FOR THEM TO COME AND FIX IT and they just say you have to keep waiting. The ilegal dept that I have with them was created by them with their negligence and inaction to resolve this problem. Luma is a FOR PROFIT organization created from the partnership of Quanta Utility operations from Texas and Alberta Ltd from Canada that is taking advantage of being the only Energy provider in Puerto Rico making it a MONOPOLY! Why Quanta and Alberta didn’t came to Puerto Rico as separate entities so they can compete as the only 2 energy providers in Puerto Rico? The only thing that makes sense is that they planed to join forces to take advantage of Puerto Rico’s energy situation and instead of competing. They join forces to make million/billions of dollars in profit until they get tired of making money or until another company come to Puerto Rico to compete with them. How is possible that I am consuming more electricity with solar panels than without solar panels and I haven’t add anything to the house!? How my consumption double since they touch things in my house meter and cables? The only thing I’m sure right now is that everything they touch they damage it and let time pass so you get more in dept with them illegally charging energy consumption that you shouldn’t be consuming. Right now my solar panels are down due to the voltage fluctuation so you have no option to consume from Luma only making your bill more expensive damaging your house equipment and devices, I have change my phone 3 times already this year because charging it in my house is damaging it because my 120 v are receiving 230 v and they keep sending a ridiculous amount of voltage. I left this review to have another proof of my situation! Everyone that can read this LAWSUIT LUMA ENERGY I advise everyone to lawsuit LUMA ENERGY IF THEY HAVE SIMILAR SITUATIONS!
United States
Ability to remove individual messages from the message center. Performance updates and enhancements.
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