United StatesZenHotels.com is a service for booking hotels online. Over 2.5 million hotels, hostels, and apartments. Using the app you may book a hotel room in any of 220 countries throughout the world. Through us, you may book a hotel without prepayment. The ZenHotels online hotel booking service will help you plan trips when you’re already on the road, save booking information, and call our support service for free. We guarantee each booking. Prices Prices in the mobile app are even more fantastic than on the website. Payment Different payment methods are available: online, at the hotel, by card, Apple Pay and loyalty program points. Filters The flexible filters system with ZenHotels.com allows the rapid selection of a hotel meeting all the client’s expectations. The filters help to select a hotel by type, location, cost, discount size, payment type (online or at the hotel), whether it has a kitchen, balcony, etc.. Online vouchers The booking confirmation is available in the app even when you are offline. Support service Our support service works 24/7. Our round-the-clock contact center is available by phone, email, social networks, and messengers. Our team are also available by chat to help you at any stage of the booking. Maps With the help of very convenient maps, you can build a route to the hotel directly from the app. Hotel ratings The hotel ratings are based on feedback from our clients and TripAdvisor users. Loyalty program Joining the loyalty program means you earn higher cashback in points for hotel bookings, additional discounts, individual priority service, and other privileges. Download the mobile app, and we will immediately award you 700 loyalty program points. Book hotels through the ZenHotels mobile app and enjoy your trip.
Fraud
After reading the previous reviews, I realize that my experience is not alone. There is technical error and wrong rooms were booked. Although it takes 5 hours to solve the incident during the vacation. The problem is finally solved. Thanks a lot to Alyona R. who helped.
United StatesSketchy prices and horrible customer service
I was trying to book the room in Rixos Borovoe Hotel, very luxury hotel. And prices for the night on this app - “zen hotels” was lower then on the other websites. So I emailed them with the question: if the listed price on their website is the final price and I won’t end up paying anything extra at the hotel upon arrival? After a couple back and forth automated emails, instead of giving me any answers they just bumped the price on their website😑 Still no response! Seams like scam…be careful!
United StatesRefund request
This is to alert Everyone. I recently purchased a room, where it clearly stated that I would be able to cancel if done before November 17, with a complete refund. Well come to find out. The cancellation policy on my booking email was in a completely different language. Apparently once you purchase you room. The information changed and so is a language you won’t know so that it now states. My entire email was in English, except that part. What a coincidence. So, I tried to reach out to the company and just got the run around from the person who was handling my situation. This is very frustrating and disappointing. It’s like a scam, fraudulent behavior, dishonest. I asked to speak to a manager and the call/chat was disconnected. I have yet to get an answer or a refund. So please be aware of you booking email and check the cancellation portion where it changes into a different language. You can take screenshots, etc and they will not honor it. At least that was my experience. This was my first time using this app. Do not recommend.
United StatesFalse advertising
The website says “rooms are cheaper in the app” yet it costs $103 in the app and was only $98 on the website…
United StatesVery good app
Super user friendly specially for someone like me not that into tech world.
United StatesError Messages Up the Yin Yang
Tried to book on a desktop from work, called customer service, was told the error message was due to technical difficulties. Followed all steps advised by Zen Hotels rep, cleared cache, waited the recommended time etc, same thing happened again. Then I called again, this time I was advised to download the mobile app, wait an hour and potentially change the form of payment. Talk about shady! Save yourself the trouble and Go SPLITTY! they truly saved the day.
United StatesBe aware
Calling Zen to work out issues with my booking did result in a $19.71 international phone call fee on my phone bill for two 3 minute calls to request my money back since they charged my card for Tim’s that were not available.
United States
Small improvements and bug fixes
Subscribe our newsletter and get useful information every week.
Publisher's Other Apps
Other Travel Apps
Similar Apps