Vacasa - Vacation Rentals

I was initially told I could check into my room early (1pm rather than 4pm). They ostensibly changed their mind the day of check-in, even though the room was clean. They give you no physical key. They email you a 10 digit passcode - or rather a four digit passcode just so you can be cleared to enter a subsequent 6 digit passcode for entry. Write down the gate code to avoid the context I ran into and they (Vacasa) will avoid getting on a phone call with you at all costs like they have an allergy to humans. They made me late for both a job interview (by telling me I could check in at 1pm and subsequently saying “we try but can’t promise” early check-ins before 4pm - despite having already ‘promised’ me), and late for a friends wedding. I ordered the Uber to my friends wedding and left my phone on the table so having no access to my email I didn’t have the 10 digit entry code and was locked out. All within 48 hours. The property quality and location was perfectly fine. The app overall feels like a first attempt at an automated/human labor-free profit model gone terribly wrong because you end up pretty sure they hate the customer. And they emailed me (I assume a robot) saying they ‘make check-in time clear’ and not addressing I was told an early check-in of 1pm instead of the standard 4pm was feasible before they backtracked the day of. The email asked me to revise my review so I’m obliging: it’s still a no.

nahhbuTue, Apr 30, 2024

United States

5 hr+ drive, atleast 5 incorrect front door lock codes, and still waiting in the car for the POSSIBILITY that someone is coming with the correct key in 15-20 more minutes. With 3 HUNGRY babies that need to use the BATHROOM for OVER 1 HOUR…….. this is absolutely insane. Not even 1 apology from the company. No offers of reimbursement or compensation of any kind. Stay far far away from Vacasa!!! Will definitely be sharing this information.

Jacquline0000Fri, Apr 26, 2024

United States

I was told I could check into my room early. They changed their mind even though the room was clean. They give you no physical key they email you a 10 digit passcode, so make sure you don’t leave anything behind or you’re locked out. They couldn’t care less because they will avoid getting on a phone call with you at all costs. They made me late for both a job interview (telling me I could check in at 1pm and changing it to 4pm), and a wedding within 48 hours (I walked out the door with my phone on the table and didn’t gave a key nor memorize the 10 digit code I had been emailed). The property was perfectly fine. This app should just go away like Chernobyl is all. Pretty sure they hate the customer.

nahhbuThu, Apr 25, 2024

United States

Cleaning and another fees higher than booking price.

zidovoi373737)$.)@/Mon, Apr 15, 2024

United States

Buyer beware— don’t use this company!! They lie to get your money, and won’t post your review if they don’t like it. They cheated me & it’s been a couple weeks but I’m still fuming due to the lack of concern (obviously I’m not the first they’ve intentionally tricked like this).

TracyladyTue, Apr 9, 2024

United States

Unfortunately I will never rent from this company y again, customer service started off great but once we were in the home it went to bad service with reps being rude if we messenger and then the local rep not filling through once I spoke with her. Just not a good experience

Sarah_M_RSat, Apr 6, 2024

United States

This app is so shady. It tells you a price and then when you go to check out the price literally doubles because of all the fees when apps like air b&b don’t do that. Was looking at a couple places in Orlando and the prices went from $700-$900 for the week to $1500-$1800 after taxes which is insanely stupid.

ElexussavageThu, Apr 4, 2024

United States