The newly updated Star Alliance Navigator is the perfect mobile companion in support of the Star Alliance experience. It provides comprehensive alliance-wide flight information and schedules, worldwide lounge locations and detail, and airport information. It also allows the user to easily manage his flights by introducing Trips.
Don’t waste the phone space
The biometric passport scan must be a cruel joke the developers came up with. You scan, it fails. You try again, it fails. You try to eliminate glare, it still fails. I wandered all over my house trying to make sure a glossy page has no glare. After 10 or 15 tries, I decided I was on a fool’s errand.
United StatesRFID NFC scan instructions unclear
taking user’s photo to enable login as well as taking photo of passport were straightforward. Locating and reading RFID chip proved more difficult. READY TO SCAN screen without message PLEASE WAIT is confusing. Worked after few attempts.
United StatesDid they even test the app before release?
This app has been nothing more than than an embarrassing waste of 229.8 MB on my device. What does it even need a quarter of a gigabyte for?? I’ve added flights for my upcoming trip for a reason I still to this date cannot understand what benefit it provides over the airline’s own apps. It doesn’t recognize all of their flights. Customer support is a joke and less than competent. They eventually just stopped replying. They’ve touted this new biometric profile feature as stated in their most recent update description, an email sent to users, and a push notification on my device. Even with the low expectations that I had, I was still disappointed in the experience when inevitably failed. I have to believe that the team is paying big bucks for such high and inflated reviews on here…
United StatesStop do not Waste your time
Deleted…was junk.
United StatesThe worst
Not only the worst app in the category, it’s the worst app out of all. Useless! What is the point of having an app if there is no information and cannot login into the star alliance account? What a waste!
United StatesWhat happened?
Can’t search for lounges anymore. Can’t log in or set up an account unless I already have an app from a relatively obscure airline. United has an app, as does ANA. Why aren’t they included on the list? Why must one use an airline app to login at all? Why doesn’t this app work unless one creates a new account? What happened to your app. In the past it was actually useful.
United StatesAwful
All I want is to get a virtual card with my SA number and status but they make it impossible
United States
Welcome to the latest update of the Star Alliance app. We are committed to improving your experience, including bug fixes and user interface enhancements.
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