▼With the EX app, you can: - Reserve Shinkansen seats through the app easily - Discount for early booking - Reserve Shinkansen seats up to 1 year in advance - You can make as many changes as you need, free of charge, before getting on the train - Reserve a set of Shinkansen seats and hotel rooms! - Reserve activities, hotels and car rentals! - Select any seat from the seat map (*reserved seats only) - Information on services available in stations and trains - You can log in quickly by using fingerprint authentication. (only for compatible models) ▼ Main features - Membership registration - Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation)) - Confirm reservation - Change and refund reservation (reducing the number of persons) - Display purchase history and receipt - Check, change member information - Display QR-Ticket for boarding - Designate or register IC card for boarding - Service status information (Link) ▼ Notes - Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card, etc. - Ticket purchase (reservation) payment will be taken from the credit card registered on the account. -- You need to register or designate IC card for public transportation (*) to travel ticketless with IC card. (*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA - You need the pickup code to pick up tickets from ticket vending machines, etc., at main stations of Tokaido Sanyo Kyushu Shinkansen, such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, Kumamoto etc. - Please do not use this app to make a seat reservation for Japan Rail Pass. - This service is available only in English. - For more details on this service, please see the website. *The email address below is for inquiries about application specifications. Please note that we cannnot answer inquiries about the service.
Embarrassing
Can’t sign up. Doesn’t take my Visa (!!) credit card. Can’t do anything before signing up and sign up requires an approved credit card. As a result this app is completely useless.
Awful
As described by other users, failed credit card authentication makes you start registration from scratch, wasting your time and effort. 3 separate credit cards failed authentication despite me using them all over the world with no problem (1 MC, 2 VISA), and interface is bad. Move on with your life.
Unable to use
Won’t take my credit card. Nothing wrong with it. And I used the same credit card to book usj and reservations thru a concierge service. But this app wouldn’t take it after multiple attempts
Garbage App
Unable to read credit card inf and immediately reject any credit card once input, just force you to go through that stupid “ registration process “
Doesn’t work
One of the most badly designed apps I have ever encountered. Once you enter a credit card, you can never change it, even if you close the account. To use a new credit card, you have to register for a new account. Then you have to get a new Suica card because your current one is permanently tied to the old credit card. If you make the mistake of accepting their invitation to register a favorite route, it becomes extraordinarily difficult to select a non-favorite route. I hope the Japanese app version is better because this is terrible.
Unusable
There is no way to register and move forward with this app or website without a credit card authorization and as others have mentioned, I’ve tried multiple different types of cards and none will work.
Not a native iOS app
Does not play nicely with various input mechanisms such as email, credit card, passwords, etc. If there is any problem registering, you have to start over. Very clunky. Just use their website instead.
▼Ver. 8.1.11 - Performance improvements
Subscribe our newsletter and get useful information every week.