United StatesThe JAL app is now available for all flights and for both JMB and non-JMB members. Please download the JAL app to make reservations and purchases for all flights. ＜Main functions＞ 1.Home screen Display of reservation Reservations for flights will be displayed on the home screen. *Flight status will be displayed for flights up to the next day. Information of JMB member is displayed (when logged in). 2.Reservations You can make reservations for all flights. 3.Timeline By tapping the flight information on the home screen or My Booking, you can view more detailed information about your itinerary in chronological order according to your reservation and flight status. The display will automatically change according to the time and number of days until departure. 4.Flight Status You can check the flight status by route or flight number. For international flights, you can search for two days before or after. 5.Notification of flight status and reminder of reserved flights You can receive notifications of delays and cancellations, as well as reminders for flights that are less than 24 hours away from departure. If you have not updated the latest information in the app, or if you are using the app in an environment where the network is not connected for a long time, you may not receive Apple Inc. and Apple Japan Inc. are not involved in any way with the gift information posted on this app. Apple Inc and Apple Japan Inc. are not responsible for any damage caused by the use of the campaign information provided.
Worst Airline App
Out of all the airline apps I use and enjoy the JAL mobile app is hands down the worst. The app is constantly asking you to input the same data again and again and again. Was trying to get a seat selection, never was able to reach that function. Perhaps it’s not in the app ? Don’t even think about becoming a frequent flyer member by trying to fill out the HUGE data information sheet that on an iphone the user must keep expanding and shrinking as data JAL wants is entered. United Airline still has the best app, then Turkish Airlines, then TAP.
United States我喜欢JAL
我曾经在日本工作和生活20年，经常乘JAL出差或旅行，JAL的安全、准时和优异的机上服务，让我的太太和我非常喜欢JAL，只要条件许可，我们总是优先选择JAL
United StatesSlow and full of bugs
Cannot find flight info when reopening app. Very slow to load many screens. Sends boarding notifications at the wrong time, cannot be depended on.
United StatesVery Convinient
Easy to use and very convinient to navigate
United StatesNot straightforward
When I looked for your contact number it took me while to find it. Your subsidiary company Zipair has the same problem. Perhaps both of thr websites were built by the same company. There is no logical connects between and webpages. Also at the reviewing page before making payment there is not option for editing. One has to click the backward icon many times to get back to the personal information page if there are changes need to be made. Very very inconvenient.
United StatesMess on flight cancelation
Our flight was canceled and we are standing in a 2 hours line to know if we were really rebooked. The app does not update and information is missing.
United StatesFunctional
A functional app, but lacking in craftsmanship. For example, the app does not respect dark mode.
United States
Thank you very much for using the JAL app. - Minor fixes.
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