United StatesThe SHOP TAX FREE app is free with everything you need to shop the world in the palm of your hand. You can now confidently find, shop and refund on your mobile. The new SHOP TAX FREE app can help you: • Track your tax refunds instantly see how much you’re saving • Find your favourite brands and stores • Quickly find minimum purchase amounts and the tax free shopping rules and information • Save time, with autofill of tax free forms • Find the most convenient refund locations in the city and the airport Designed as the best-in-class tax free shopping companion, the app provides a seamless and personalised experience at every stage of your tax free shopping journey. Built with the latest mapping technology, you can now easily find stores you love and explore top shopping destinations. It comes complete with a comprehensive range of tools to help you actively manage all the steps in the tax refund process, including live tracking your refund and of course the SHOP TAX FREE Card. The app is now available in English, Russian and Simplified Chinese. Download the app today. Features include: • Advanced mapping and geo location technologies • One touch enrolment through passport scanning • One touch Tax Free Form tracker • Live tracking and visibility of tax refunds and status • In app alerts e.g. when your tax refund status changes, and welcome to a new country with the tax information • In-built SHOP TAX FREE Card, which can be added to Apple Wallet • Customs and Refund locations
Scanning Document is a Disaster
The feature to upload a document (passport, ID) in one’s profile is an absolute joke. No guidance, poor instructions, and worst of all, it DOES NOT work. Technology is Horrible. No tech support to ask for assistance! What a fourth rate organization claiming to be global!
United StatesUseless
I was told that the easiest way to provide the refund method is to input it into the app, but that proved not to be the case. Months after, I had to contact customer service and they said that they didn’t process my refund because they didn’t have the refund method. The inky thing it is good for is to keep track of your membership number and all the pending forms which seem to pend forever because they also claimed that my credit card company rejected the refund, which my credit card company denied. This can only happen if GB didn’t pat the right account!
United StatesNew branding
What an incredibly ugly new branding and font has been chosen.
United StatesThis is the worst app
It simply does not work to submit a request for refund citing multiple system faults!! Other apps on the same device work just fine.
United StatesTerrible Service.
Not functional or practical. If you get your forms stamped at the time of purchase (large purchase) there is no way to note that in the app. Not functional. Not useful. Don’t use the app.
United StatesVery bad
Very bad
United StatesGlobal blue
Easy service
United States
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