United StatesBoatsetter is the #1 peer-to-peer boat rental community and boat rental network. Boatsetter provides boating and on-the-water experiences for everyone, anywhere. Offerings include boat charters, fishing charters, watersports, sailing, luxury yacht charters, party boat rentals, cruising, and more. There are 12M registered boat owners in the US that use their boats an average of 14 days a year. Maximize your boat’s idle time by safely renting it out on Boatsetter, where you’re covered by the industry-leading insurance from GEICO and BoatUS. BOAT CAPTAINS AND BOAT OWNERS Start making money from your boat or expand the reach of your charter business with Boatsetter. Easily create a free listing and start earning money today. From the app you can: • Manage your inquiries and bookings on the go • Easily communicate with renters and captains • View and edit your boat listings • Add photos, set your own pricing, and add features that make your boat unique • Check in and check out your bookings
Customer service
The support this company gives is excellent and they are driving customers to the site because my boat is very popular.
United StatesHigh Service Charge Lack of Flexibility
I recently had an unfortunate experience with Boatsetter, leading to an unjust deactivation of my listing. Despite my consistent efforts to maintain timely and effective communication with potential renters, I was cited for several incidents of alleged unresponsiveness last year. I believe this to be a misunderstanding, as I have always prioritized clear and prompt communication. After this experience and considering my needs for flexibility in communication and more reasonable service charges, I decided to move my listings to another leading boat renting app. This platform offers a better fit for my requirements, allowing for easier interaction with potential customers and at a cheaper rate. It’s disappointing to have to leave a review like this, as my initial interactions with Boatsetter were positive. However, I felt it necessary to share my experience to provide feedback on the areas where the platform could improve, particularly in terms of flexibility and understanding towards its users.
United StatesIssues with app
Last summer the app was average, the season is kicking off for me now and I’m having nothing but issues. Currently, I cannot message people, the messages just disappear, so I am writing a review out of frustration. Every renter I have had at the start of this season has complained about the app, “404 error message” no way to contact me or look things up. Typically I can get ahold of support, but how many less persistent bookings am I missing because people are having issues? Also, someone please add the ability to have more than one boat manager, I have multiple boats and multiple employees.
United StatesSolid app for managing rentals
Gets all the big things done. Couple minor possible improvements: Messages should be sorted by last message date rather than when the conversation was initiated. Super minor: on iOS more padding should be added to the bottom tab bar so the tab titles don’t get cut off.
United StatesAwesome!
Boatsetter is a fantastic booking website that helps us owners keep everything in order, they are like the 1st mate of the owner, extremely important…!
United StatesHorrible service
Open an account and made my profile. Was pending for a week. Finally received an email saying I needed more pictures. I put more in and they activated my account. I changed my address and immediately went to pending. Called 100 times and received an email to schedule phone call and after the phone call account will be activated. First available phone is in two weeks. Idk how you run a business like that. It’s middle of the season.
United StatesTried to sign up
Tried to sign up, opened an account filled everything out and account has never been activated and no contact from Boatsetter.
United States
- Support for local notifications - Insurance application support - Miscellaneous improvements
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