Welcome to Amex GBT Mobile: the business travel app that empowers customers of American Express Global Business Travel (GBT) by providing global access to booking, trip information, and live servicing. We focus on the details, so you can focus on the reason you are traveling (and maybe even get some rest). Whether you are a road warrior booking complex international trips with many connections, or simply trying to keep track of flight, hotel, car and rail details without resorting to paper itineraries that are hard to access when you need them – Amex GBT Mobile is your partner in all things travel. See how the new Amex GBT Mobile app will revolutionize the way you travel: Book directly from your mobile device. • Access booking features directly from the home screen of the mobile app. • Complete bookings with live agent Messenger. • Book hotels with Booking.com. All your travel organized in one place. • Updated itineraries and timeline view allow for easy access to all of your travel. • New action oriented trips and segments, with contextual options based on where you are in your journey. • Add trips booked anywhere using our new import feature. See the future with a complete travel timeline. • Our improved timeline view allows you to see all your trips in one feed. Chat with a travel counselor with Live Messenger. • Our Messenger feature allows you to connect with a travel counselor for assistance. • Modify or change existing trips booked with American Express GBT. • Book new trips, flights, hotels or other travel with a live agent. Never miss a beat, with trip updates and messages. • Receive important travel updates and notifications in real time. • Stay safe while on the road, with Expert Care and Proactive Traveler Care. Important note about App Access • In order to register and use Amex GBT Mobile, *your company needs to be a customer of American Express Global Business Travel* and have signed up for the app (if they have not, please ask your company's travel manager to get in touch with their account manager). You will then need to enter your company email address and complete a few registration steps. • To access a list of frequently asked questions, please click here: https://www.amexglobalbusinesstravel.com/faq • Available in 109 countries globally, in English, Czech, Danish, Dutch, Finnish, French, French Canadian, German, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Spanish, and Swedish. If your company does not yet manage travel using American Express GBT’s tools, discounts and world-renowned customer service, please ask your leadership to get in touch with us to learn more about how we can help you get the most out of your travel: www.amexgbt.com.
App doesn’t understand time zones
Last two releases have a defect where if itineraries are added to Apple calendar it does so assuming UTC +0 is your timezone. The result, all calendar entries are incorrect and off by the number of hours your timezone is offset from zero. Quite frustrating.
United StatesDirector
Shanon on the GBT Travel Desk has excellent service skills.
United StatesThe app is legitimate garbage and support is worthless
What good is the app if it won’t accept my login credentials? I can log in and out of the website on my computer just fine, but when I try to log in with the same exact information in the app, it tells me it’s wrong. I tried to contact support and they marked my issue as resolved without even trying anything. The app is unusable, I’m not sure how it has such a high rating
United StatesDisappointing
You send me a text (3 times) offering an agent to help with a delayed flight and I reply yes (3 times) - then nobody contacts me….
United StatesComplete garbage
What a crappy app for a company like AMEX. Wow - interface is terrible, non responsive and truly make the customer experience worse— way to go AMEX. So the chat doesn’t work , no number provided and then it hangs endlessly saying there is no internet connectivity when literally everything else on my phone is working. In case of emergency? God help you. Really AMEX common and do this right - wish I could have my company love to someone else.
United StatesI can’t believe AMEX associates with this
I have been using this app through work for about four months now. So far the having everything in one place is convenient, but that’s about it. Sending tons of superfluous alerts for no reason. The “customer service“ is ridiculous. None of them have any idea what’s going on with your problem even though you explain it several times. You have to wait for somebody to connect to you. 8 to 10 minutes when you’re having an emergency. So it’s kind of pointless. And a half the time they have a bad attitude while you’re stuck in the airport/car rental/hotel problem that they caused. The app itself doesn’t transfer to check in flights 75% of the time or expand so you can read the tiny little lettering. All in all there has to be a better way than this
United StatesHorrible chat support
The responder are not interested in completing the transactions. It’s a pure waste of time. I’m always obliged to call
United States
We are always working to improve the performance of our app and your experience using it. With this latest release we have improved our registration and login screens, alongside general bug fixes and updates.
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