United StatesThe InmateSales mobile app allows you to manage your InmateSales account and make deposits for products at certain facilities. You can also schedule video sessions and send emails to these individuals where they are allowed at a facility. Not all facilities support all products and services that we offer.
Terrible app and website
Unfortunately I can’t get started with an account. Get the email verification and then I can’t set up the password. Out of this world. Tried both on the app and on the website to get my account started and nothing. Bunch of trash developing skills we got here. They’re willing to take money from us but do little to invest in a simple app..
United States5-stars!
Very easy to use. Cheaper and better than any other inmate sales app I’ve tried.
United StatesIt’s reasonable
It’s not bad for keeping in contact with a loved 1 in jail. Don’t understand why ppl think it would be top notch amazing perfect. It’s a jail app cmon now
United StatesFees
The fees for anything jail or prison related is ridiculous. It’s almost like the loved ones of those incarcerated are punished. This app is one of the most expensive. 10% fee. I don’t exactly have a choice but to pay it either.
United StatesLet’s Talk About the FEES
Want to pay for a video visit? 20 minutes for $6 is reasonable. But wait…add an additional $5 fee to it, so now it’s $11 for 20 minutes. The max you can buy at a time is $18, and there’s a $5 fee for that too. Why not allow us to buy $50 or $100 at a time instead? Oh, because you’d lose out on ALL THOSE FEES. Similarly, you can only buy tablet time in $50 increments instead of $100. An $11 fee for every $50. This is an absolute ripoff. I’m a local politician, and I’ll be bringing all this to the attention of the media. I don’t begrudge this company a reasonable profit, but to make obscene amounts money on the backs of the family and friends of inmates is deplorable. Many of these families just lost their primary breadwinner to incarceration, and now must pay huge amounts to speak with their loved ones. Who for the most part, if they’re still n jail rather than prison, haven’t even been found guilty yet of their accused crime.
United StatesPoorly written app
Although people on the customer service phone says a customer can't see their phone balance on their app, I think it should be possible for a customer to be able to see what their balance is especially since people buy their services for others to have. It's 2024 that is possible to be done on the app if the programmers know how to program.
United StatesUpdated to 3 stars
I originally gave this two stars because it freezes on occasion when I try to open it and I have to restart my phone, but since I noticed I’m also having this problem with other apps i think it’s a combination of phone & app… But they could do better. Freezing is the only flaw it has. it does have advantages over the access corrections and ic solutions apps, both of which are owned by the same company, the keefe company. On this app when I click a link to pay or schedule, it takes me to webpage where I am actually logged in! This is great because all the access corrections app does is open my browser to the access corrections webpage and from there I have to log in, sometimes twice! And that is just to add money!! Usually the inmate sales app works, and I find it easy to use, but sometimes when I go to it the app is frozen to the logo and I have to restart my phone to get it to work. The interface is actually very user friendly and we’re it to function reliably, it would get 5 stars… An app that is sometimes completely nonfunctional like this one would normally get one star, but this happened with a couple other apps as well, including the McDonald’s app… For the most part these inmate communications companies are in a competition to see who can provide the most blatant rip-off possible. I mean it’s like they are created just to overcharge you and cause distress and heartache. I mean like keefe company apps are just a cruel taunting joke. This is not the keefe company. Major kudos for kind of not doing that stuff as much as the other guys. Visits and phone calls are way too expensive and im on disability and the price gouging is still cruel heartless greedy sociopathic and criminal, but not as much as IC Solutions, Keefe Company, and Access Corrections. Idk why I have to pay so much to visit my friend when in reality we know visits reduce conflict in jails are good for everyone’s mental health help inmates focus on improving themselves, aid in successful reintegration and ultimately reduce recidivism. Visits make jails safer and cheaper to run and reduce crime in the long run but they don’t care they just wanna rob us because they are greedy I’m sick if it. At least this company isn’t making me want to call the Kansas attorney general to file a complaint. I will definitely be doing that with IC solutions. Way to go for not sucking horribly and giving me panic attacks!!! Idk why that is such an accomplishment but it is so hey well done. Get it to work 100% of the time and I’ll give the application 5 stars.
United States
User interface improvements Bug fixes
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