United StatesThe Securus Mobile app now requires iOS 14.0 or higher. Please update to the latest version. The app provides the following features to easily setup and manage our incarcerated connection services: • Create a Securus Online account (required for app and website access) • Change password and 4 digit PIN • Setup security questions for easy password reset Video Connect® • Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Enroll in Video Connect subscriptions (where available) • Access and view your upcoming scheduled video sessions • Sync details of upcoming video sessions with your calendar • Receive notifications for upcoming video sessions • Manage photos for identification, view transaction history and manage credit/debit cards • Test Wi-Fi/cellular connection to determine quality of Video Connect *For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect Prepaid Calling Account Management for You AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can: • Enroll and add funds to AdvanceConnect account to always be ready for a call • Select a call subscription package (where available) • See available funds • Add or change phone numbers that can receive calls • View call details and transaction summary • View the last call attempt to a number • Block or unblock calls • Enroll in AutoPay or TextPay • Update or change credit/debit card information Securus Debit – deposit funds to this account for your contact to use for: • Calling any number they choose • Purchase music, games and movies for their tablet • Schedule and pay for a Video Connect session • Purchase stamps to send eMessages and eCards Feature availability varies by facility Messaging Services eMessaging™ • Sign up, purchase ‘stamps’ • Send and receive messages • Send and receive eCards - digital greeting cards to encourage and uplift • Attach photos to messages • Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact • Multiple attachments – attach up to 5 eCards and photos to your message • Transfer stamps to your contact or prepay for them to reply • Send a 30 second VideoGram Feature availability varies by facility Text Connect – send and receive short text messages. Limited availability
Keep
Not happy I am trying to contact a friend but I have had to delete the app twice today and redowland it
United StatesRefunds Stamp
Stamps refunded have been requested and no replied! Incarcerated have not been getting emessage and been wasting stamps. I will notify my financial institute about this.
United StatesBad service!
The service is horrible!!!
United StatesNo
No it’s not working,loved ones aren’t receiving anything,calls are shotty NOOO ITS SUCKY N DISAPPOINTING SERIOUSLY!!!!!!
United StatesThe worst service ever
My husband is incarcerated, and when we use this app which is our only option, we always have issues with his voice recognition so the call will go through, we have issues with the call cutting out or dropping completely multiple times during our call. And then with the messaging system most of the time you get an error that saystechnical issues and your message gets lost and you have to retype the whole thing over again. For this to be such a widely used service it is horrible.
United StatesPrison calls
For months and months call drops or get cut off. Our L’s buy minutes and so does the family an in between drop calls or disconnections? We only get 10 to 15 second to talk and they have to continue to call back. They should at least give them Sundays to free or every other day. They can talk for free because I know I’m not everyone can get on the phone at one time on Sunday I guess or Credit $50 for this past month and the same thing is happening this month. Securus Continue working on it and that Was h they’re fixing it and it’s fixed and it’s not. Just posted a few days ago that all was good and it’s just worse. I gave it one star because at least we could talk 10 minutes and three hours with so many drop calls. But seriously thumbs down.
United StatesScam app
Do Not download this app asks for security questions then never downloads! Then got a notification from dark web that my information was compromised!
United States
Bug fixes and improvements.
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