United StatesThe West Elm App takes everything you love about shopping with us and puts it all in one convenient place. Here's what the App can do for you: • Discover more: Be the first to shop our latest arrivals and get new inspiration each season. • Wedding Registry: Create and manage on the go. • Expert design help: Book virtual or in-person help to create your dream space. • Shop by room: Get inspired with curated looks that are easily shoppable. • Picks just for you: Personalized recommendations based on your shopping history. About us: Since 2002, West Elm has represented exceptional quality and timeless style. Passionate designers and decorators, our in-house team creates beautiful foundational pieces for a comfortable, well-styled home.
Misrepresents Shipping Times
Every time I order from West Elm, they quote a shipping time that’s WILDLY off the actual delivery date—like 2-3 weeks or 3-4 weeks out, which turns into 12-13 weeks (if even that, since many of my items still haven’t been delivered by even that twice-delayed window!). Sometimes, I select West Elm because of what’s promised to be quick ship times, so it feels like a deliberate bait and switch to me. Plus, I repeatedly input my order confirmation into the app to retrieve updated ship times and IT WON’T RETAIN THAT INFO. Totally annoying!!!
United StatesBroken after update
After the most recent update, it just says ‘loading…’ and never loads. Tried deleting and reinstalling. Restarted my phone. The app is completely dead. :-(
United StatesAPP is eh
Love west elm but their app needs work. Doesn’t update my cart so every time I go on the things I had in my cart are random and not what I put in before. It also shuts down randomly.
United StatesEw! So many bugs 🦟🐜🪳
1. You open the app and the landing page has links to categories that do not work. 2. Crashes all. The. Time. (who’s flying this thing?) 3. Trying to login? Nope! - stay 4. Wanna spend your money and check out? - ERROR - ERROR - ERROR
United StatesLove the new update!
So much easier to shop than the mobile browser site.
United StatesDoesn’t work with ad blockers or tracking disabled.
Don’t bother downloading if you have ad blockers running.
United StatesView in room
Please add the “view in room” feature so we can have a better idea of how it will look in our homes. Would of bought paintings from west elm but don’t want to risk it
United States
Minor improvements and bug fixes
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