United StatesIntroducing exclusive access to J.Crew, like never before—your new forever wardrobe is just a few taps away. We’ve made it even easier to… SHOP: Take a scroll through what’s new (from fresh shirting to chino re-issues), add styles to your save for later, and breeze through checkout faster than ever. EARN: Sign into J.Crew Passport through the app and get points on every purchase (plus double points on cashmere). The more you shop, the more rewards you earn, and the closer you get to new levels of access. DISCOVER: Go behind the design of limited-edition collabs, learn about the latest in-store events and find helpful reviews (on our five-star swim, best-fitting pants and more) from other J.Crew customers, right at your fingertips. P.S. Want the scoop on new arrivals and sales, or live updates on your orders? Opt-in to push notifications, and we’ll make sure you’re always the first to know. J.Crew Privacy Policy: https://www.jcrew.com/help/privacy-policy
It’s okay-ish
The general look of the app is nice except there’s a giant “save to favorites” button in the center of the pictures with no way to get rid of it. Makes seeing the item difficult. I find the website easier still so just used that to do some holiday shopping instead of the app. Since the app is new am hopeful the bugs will get worked out
United StatesDev feedback:
1) my app preference is MENS, however on clicking SHOP, I’m shown women’s necessitating an extra click to get to mens. 2) REMOVE “double tap to favorite item” from blocking the center of every product photo. 3) None of us will use the app if we have to click through ANY ads. Your conversion rate X ad frequency = session ends... Two stars for effort, excited to have a usable app on the horizon!
United StatesCart broken
Long time customer but just discovered the app. I added a bunch of shirts to my cart and then clicked on them one at time to get closer look. Each time I try this app takes me to a totally different color than what I added to the cart
United StatesGood but…
I was enjoying the app; however, with the latest update my saved items are merged with my favorites, and I can’t access either list. Your loss. If I can’t see my lists, then I’m not able to buy anything off of them.
United StatesUPDATE IS THE WORST!!!!
This app has been fabulous since day 1 and I tell all my friends about it. Not anymore if this is the new update. It glitches and crashes constantly. Doesn’t load anymore photos while scrolling then crashes. I had over 200 ‘save for later’ items since this company changes its promotions every 5 days and now over half are just gone. Hate this new ‘favorite’ option, why are y’all covering the whole outfit with a logo for adding to favorites?!?! The website is worse. Just placed 2 orders and only my second is showing. Lost all my rewards! Will stop shopping with J.Crew if this doesn’t get fixed ASAP!!
United Statesmostly good
theres a glitch where i cant view any of my favorites in the app and have to open it in browser though. would love to see it fixed
United StatesAds ruined the experience
I was so excited to download the J.Crew App… I have been a loyal customer for so long and thought this was going to revolutionize the way I shopped at J.Crew since there aren’t any local stores and I have been using the website. I can’t even comment on how the app is because I was bombarded by ads, I usually have 5 things in my cart within 5 minutes, with the ads it takes so much longer and ruined the awaited app experience. I hope they remove the ads, I won’t be back on the app until that happens.
United States
- Bug Fixes
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